Platform
Channels
Transform customer service with AI-first omnichannel inbox for agent assist
Boost agent productivity and performance with an AI-first helpdesk for ticketing automation and personalized customer interactions across chat, email and voice channels.
50%
Increase in agent productivity
2X
Increase in tickets handled
60%
Reduction in operational costs
World’s leading enterprises trust Yellow.ai
INTELLIGENT SUPPORT
AI-powered agents
Enhance agent performance with AI tools like response suggestions, coaching insights, conversation summary and more to reduce average handling time for incoming queries and increase CSAT.
CONTEXTUAL RESOLUTIONS
Personalized customer service
Integrate your existing CRM and ticketing system with Inbox to provide effective and relevant query resolutions. Businesses can further leverage our Customer Data Platform (CDP) to get user insights in real-time.
SIMPLIFIED SELF-SERVE
Advanced knowledge base
Create a comprehensive knowledge base for customers to find solutions to their queries without involving an agent. Enterprises can create and maintain an internal knowledge base within Inbox for agent reference.
AGENT ANALYTICS
Measure agent performance
Gain valuable insights into agent efficiency and productivity with monitoring dashboards, detailed analytics widgets and reporting dashboards.
OPTIMIZE SUPPORT
Workflow automation
Optimize agent operations with AI-first automation solutions for ticket assignment, SLAs, triggers and notifications.
Our customers’ success matters to us
SONY
“With deep back-end integration with the Sony CRM, the voice AI agent collects, records and analyzes user information to deliver personalized experiences. We are pleased to join hands with Yellow.ai for their support in taking Sony’s exceptional customer service support a notch higher.”
Tiket.com
“Improving case deflection so that human agents can tocus on more complex and meaningful tasks has always been our goal. Yellow.ai’s smart conversational platform has allowed us to do that in a relatively straightforward manner. In a short span of a year of our engagement with Yellow.ai, we’ve been able to deliver a range of initiatives, ranging from “simple” dynamic FAQ powered by intent detection, to sophisticated features that require deep APls integration. Happy to say that Yellow.ai’s product is now an important contributor to our automation enablers.” Rendy Dalimunthe CX Innovation Lead, Tiket.com
100+ API integrations
A fully integrated SaaS product that plugs into your complete tech stack, seamlessly.
Deliver an exceptional experience while driving down costs by 60%
Integrate. Automate. Communicate instantly. It all starts with a conversation.
Conversational Service Cloud
Boost productivity and customer engagement with enterprise-grade self-serve support.
Conversational Commerce Cloud
Generate leads & sales via chatbots, SMS text, voice call, WhatsApp, Facebook & more, all from a single platform.
Conversational EX
Cloud
Meet your 24/7 AI co-worker. Onboard and empower employees for a productive, cost effective workplace.
An AI-powered Inbox to help your agents to offer enhanced omnichannel customer support
The most trusted & award-winning AI platform out there.
