{"id":117163,"date":"2023-04-01T10:33:46","date_gmt":"2023-04-01T05:03:46","guid":{"rendered":"https:\/\/view.yellow.ai\/genesys-integration\/"},"modified":"2023-10-29T18:18:49","modified_gmt":"2023-10-29T12:48:49","slug":"genesys-integration","status":"publish","type":"page","link":"https:\/\/view.yellow.ai\/en-ph\/genesys-integration\/","title":{"rendered":"Genesys"},"content":{"rendered":"\n<section class=\"wp-block-group zendesk-hero\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center hero-left is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"783\" height=\"979\" loading=\"lazy\" src=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/gfjsdfis.webp\" alt=\"Yellow.ai + Genesys Integration\" class=\"wp-image-90185\" srcset=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/gfjsdfis.webp 783w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/gfjsdfis-240x300.webp 240w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/gfjsdfis-768x960.webp 768w\" sizes=\"auto, (max-width: 783px) 100vw, 783px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<h1 id='transform-contact-center-operationswith-yellow-ai-and-genesys'  id=\"boomdevs_1\" class=\"wp-block-heading\" ><strong>Transform contact center operations<\/strong><br><strong>with Yellow.ai and Genesys<\/strong><\/h1>\n\n\n\n<p class=\"p2\">Learn how you can increase customer satisfaction by upto 40%!<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Leverage Yellow.ai\u2019s Omnichannel Connector on Genesys AppFoundry for cost-efficient customer support<\/li>\n\n\n\n<li>Run high ROI inbound and outbound engagements with Yellow.ai CSC and Genesys CX Cloud<\/li>\n\n\n\n<li>Route queries on text and voice channels to support agents intelligently<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/view.yellow.ai\/en-ph\/request-demo\/\">Book a demo<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-group sec-2 bg-color violet\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns sec-colls is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column left-col is-layout-flow wp-block-column-is-layout-flow\">\n<h2 id='go-live-with-pre-built-template-by-yellow-ai-marketplace'  id=\"boomdevs_2\" class=\"wp-block-heading w457\" >Go-live with pre-built template by Yellow.ai Marketplace<\/h2>\n\n\n\n<p class=\"p3\">Integrate in 3 simple clicks<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column right-col is-layout-flow wp-block-column-is-layout-flow\">\t\t<div id=\"yellow-yt-item-block_9b895ee6e90aff4c69936813e8a34c31\" class=\"yellow-yt-video\">\r\n\t\t\t\r\n\t\t\t\t<div class=\"yt-plays-inline\">\r\n\t\t\t\t\t<img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"2864\" height=\"1530\" src=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/Screenshot-2023-04-12-at-3.45.10-AM.png\" class=\"preview-img\" alt=\"\" srcset=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/Screenshot-2023-04-12-at-3.45.10-AM.png 2864w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/Screenshot-2023-04-12-at-3.45.10-AM-300x160.png 300w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/Screenshot-2023-04-12-at-3.45.10-AM-1024x547.png 1024w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/Screenshot-2023-04-12-at-3.45.10-AM-768x410.png 768w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/Screenshot-2023-04-12-at-3.45.10-AM-1536x821.png 1536w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/Screenshot-2023-04-12-at-3.45.10-AM-2048x1094.png 2048w\" sizes=\"auto, (max-width: 2864px) 100vw, 2864px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" class=\"yellowblue\" width=\"50\" height=\"50\"\r\n\t\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/view.yellow.ai\/wp-content\/themes\/yellow.ai\/img\/v2\/yellow-blue-btn.svg\">\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t<div src=\"https:\/\/www.youtube.com\/embed\/SKA4avPo_UA?autoplay=1\" title=\"YouTube video player\"\r\n\t\t\t\t\t\tframeborder=\"0\" playsinline\r\n\t\t\t\t\t\tallow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\"\r\n\t\t\t\t\t\tallowfullscreen class=\"make-iframe\">\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t<\/div>\r\n\r\n\r\n\r\n\t\t\t\t\t<\/div>\r\n\t\t<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<div class=\"wp-block-group remove-maxwidth sec3a\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\t<div id=\"yellow-text-image-fullwidth-block_b063393bf2f24a4d0aa680beb0d1186c\" class=\"yellow-text-image-fullwidth left\">\r\n\t\t\t\t\t<div class=\"img-col\">\r\n\t\t\t\t<img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"1420\" height=\"1200\" src=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/genesis-img20.webp\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/genesis-img20.webp 1420w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/genesis-img20-300x254.webp 300w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/genesis-img20-1024x865.webp 1024w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/genesis-img20-768x649.webp 768w\" sizes=\"auto, (max-width: 1420px) 100vw, 1420px\" \/>\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"content-col\">\r\n\t\t\t<div class=\"content-wrap\">\r\n\t\t\t\t<p class=\"subtitle medium\">\r\n\t\t\t\t\tUP TO 80% QUERIES SELF-SERVED\t\t\t\t<\/p>\r\n\t\t\t\t<p class=\"header2\">\r\n\t\t\t\t\tScale contact center operations with 24\/7  self-serve on text and voice channels\t\t\t\t<\/p>\r\n\t\t\t\t<div class=\"content\" style=\"max-width: ;\">\r\n\t\t\t\t\t<ul class=\"content-ul\">\n<li>Reduce operational costs with Yellow.ai Omnichannel Connector and provide 24\/7 self-service<\/li>\n<li>Connect Genesys Cloud with Yellow.ai voice bots for convenient, truly human-like customer service<\/li>\n<li>Quickly scale support operations by deploying Dynamic AI agents on one channel and then effortlessly adding more channels<\/li>\n<\/ul>\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\t<\/div><\/div>\n\n\n\n<div class=\"wp-block-group remove-maxwidth sec4a\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\t<div id=\"yellow-text-image-fullwidth-block_43f8978ce27caca618d4a6c4e7887b19\" class=\"yellow-text-image-fullwidth right\">\r\n\t\t\t\t\t<div class=\"img-col\">\r\n\t\t\t\t<img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"1420\" height=\"1200\" src=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/genesis-img22.webp\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/genesis-img22.webp 1420w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/genesis-img22-300x254.webp 300w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/genesis-img22-1024x865.webp 1024w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/genesis-img22-768x649.webp 768w\" sizes=\"auto, (max-width: 1420px) 100vw, 1420px\" \/>\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"content-col\">\r\n\t\t\t<div class=\"content-wrap\">\r\n\t\t\t\t<p class=\"subtitle medium\">\r\n\t\t\t\t\tREDUCE SUPPORT COSTS BY 60%\t\t\t\t<\/p>\r\n\t\t\t\t<p class=\"header2\">\r\n\t\t\t\t\tEmpower support agents with context and customer insights for accurate resolutions\t\t\t\t<\/p>\r\n\t\t\t\t<div class=\"content\" style=\"max-width: ;\">\r\n\t\t\t\t\t<ul class=\"content-ul\">\n<li>Handle escalations effectively by routing users to the right human agent with Genesys PureCloud integration<\/li>\n<li>Call transfers from Dynamic AI agent to human agents are empowered with real-time and historical insights<\/li>\n<li>Dynamic Voice AI agents are capable of summarizing live conversations and passing on the information to human agents before the call transfer, helping with context for rich customer experience<\/li>\n<\/ul>\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\t<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Transform contact center operationswith Yellow.ai and Genesys Learn how you can increase customer satisfaction by upto 40%! Go-live with pre-built template by Yellow.ai Marketplace Integrate in 3 simple clicks<\/p>\n","protected":false},"author":7,"featured_media":117165,"parent":0,"menu_order":28,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[],"guides_categories":[],"page_categories":[314],"coauthors":[210],"class_list":["post-117163","page","type-page","status-publish","has-post-thumbnail","hentry","page_categories-integrations"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Genesys Integrations With Yellow.ai - [Philippines]<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Genesys Integrations With Yellow.ai - [Philippines]\" \/>\n<meta property=\"og:description\" content=\"Transform contact center operationswith Yellow.ai and Genesys Learn how you can increase customer satisfaction by upto 40%! 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