{"id":117375,"date":"2022-04-05T10:09:06","date_gmt":"2022-04-05T04:39:06","guid":{"rendered":"https:\/\/view.yellow.ai\/platform\/agent-assist\/"},"modified":"2024-06-07T11:42:47","modified_gmt":"2024-06-07T06:12:47","slug":"agent-assist","status":"publish","type":"page","link":"https:\/\/view.yellow.ai\/en-ph\/platform\/agent-assist\/","title":{"rendered":"Agent Assist"},"content":{"rendered":"\n<section class=\"wp-block-group ai-chatbot-hero-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center img-col is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"820\" height=\"1024\" loading=\"lazy\" src=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-hero-2-820x1024.webp\" alt=\"\" class=\"wp-image-106865\" srcset=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-hero-2-820x1024.webp 820w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-hero-2-240x300.webp 240w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-hero-2-768x959.webp 768w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-hero-2-150x187.webp 150w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-hero-2.webp 1044w\" sizes=\"auto, (max-width: 820px) 100vw, 820px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<h1 id='transform-customer-service-with-ai-first-omnichannel-inbox-for-agent-assist'  id=\"boomdevs_1\" class=\"wp-block-heading\" >Transform customer service with AI-first omnichannel inbox for agent assist<\/h1>\n\n\n\n<p class=\"p3\">Boost agent productivity and performance with an AI-first helpdesk for ticketing automation and personalized customer interactions across chat, email and voice channels.<\/p>\n\n\n\n<div class=\"wp-block-buttons sec2-btn is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button big\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/view.yellow.ai\/en-ph\/request-demo\/\">Book a demo<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-group ai-chatbot-cards bg-color violet\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns sec-colls is-layout-flex wp-container-core-columns-is-layout-3 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column sec-coll-2 is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns sec-coll-2-colls is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column sec-coll-2-coll is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center header1\">50%<\/p>\n\n\n\n<p class=\"has-text-align-center p1\">Increase in agent productivity<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column sec-coll-2-coll is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center header1\">2X<\/p>\n\n\n\n<p class=\"has-text-align-center p1\">Increase in tickets handled<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column sec-coll-2-coll is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center header1\">60%<\/p>\n\n\n\n<p class=\"has-text-align-center p1\">Reduction in operational costs<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-group ai-chatbot-sec1 remove-maxwidth\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\t<div id=\"yellow-common-logo-section-block_fb03986bdae524d56fd9c6b3732734f1\" class=\"yellow-common-logo-section black\">\r\n\t\t<h2 id=\"boomdevs_2\" class=\"header3\">\r\n\t\t\tWorld\u2019s leading enterprises trust Yellow.ai\t\t<\/h2>\r\n\t\t<div class=\"logo-section-scroller\">\r\n\t\t\t\t\t\t\t\t<div class=\"single single-1\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<style>\r\n\t\t\t\t\t\t\t@keyframes\r\n\r\n\t\t\t\t\t\t\tscroll-block_fb03986bdae524d56fd9c6b3732734f11\t\t\t\t\t\t\t\t{\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t0% {\r\n\t\t\t\t\t\t\t\t\t\ttransform: translate(0, 0);\r\n\t\t\t\t\t\t\t\t\t}\r\n\r\n\t\t\t\t\t\t\t\t\t50% {\r\n\t\t\t\t\t\t\t\t\t\ttransform: translate(-6139px, 0);\r\n\t\t\t\t\t\t\t\t\t}\r\n\r\n\t\t\t\t\t\t\t\t\t100% {\r\n\t\t\t\t\t\t\t\t\t\ttransform: translate(0, 0);\r\n\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t#yellow-common-logo-section-block_fb03986bdae524d56fd9c6b3732734f1 .single-1 .slide-track\t\t\t\t\t\t\t\t{\r\n\t\t\t\t\t\t\t\twill-change: transform;\r\n\t\t\t\t\t\t\t\tanimation: scroll-block_fb03986bdae524d56fd9c6b3732734f11 245.56s linear infinite;\r\n\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t<\/style>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<style>\r\n\t\t\t\t\t\t\t@keyframes\r\n\t\t\t\t\t\t\tmobile-scroll-block_fb03986bdae524d56fd9c6b3732734f11\t\t\t\t\t\t\t\t{\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t0% {\r\n\t\t\t\t\t\t\t\t\t\ttransform: translate(0, 0);\r\n\t\t\t\t\t\t\t\t\t}\r\n\r\n\t\t\t\t\t\t\t\t\t50% {\r\n\t\t\t\t\t\t\t\t\t\ttransform: translate(-6139px, 0);\r\n\t\t\t\t\t\t\t\t\t}\r\n\r\n\t\t\t\t\t\t\t\t\t100% {\r\n\t\t\t\t\t\t\t\t\t\ttransform: translate(0, 0);\r\n\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t}\r\n\r\n\t\t\t\t\t\t\t#yellow-common-logo-section-block_fb03986bdae524d56fd9c6b3732734f1 .single-1 .mobile-slide-track\t\t\t\t\t\t\t\t{\r\n\t\t\t\t\t\t\t\twill-change: transform;\r\n\t\t\t\t\t\t\t\tanimation: mobile-scroll-block_fb03986bdae524d56fd9c6b3732734f11 245.56s linear infinite;\r\n\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t<\/style>\r\n\t\t\t\t\t\t<div class=\"slide-track\">\r\n\t\t\t\t\t\t\t<div class=\"slide\">\r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" width=\"6139\" height=\"54\"\r\n\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/05\/Black_1_may_2024.webp?v=3\" alt=\"Brands\" loading=\"lazy\" \/>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"slide\">\r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" width=\"6139\" height=\"54\"\r\n\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/05\/Black_1_may_2024.webp?v=3\" alt=\"Brands\" loading=\"lazy\" \/>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"slide\">\r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" width=\"6139\" height=\"54\"\r\n\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/05\/Black_1_may_2024.webp?v=3\" alt=\"Brands\" loading=\"lazy\" \/>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<div class=\"mobile-slide-track\">\r\n\t\t\t\t\t\t\t<div class=\"slide\">\r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" width=\"6139\" height=\"54\"\r\n\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/05\/Black_1_may_2024.webp?v=3\" alt=\"Brands\" loading=\"lazy\" \/>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"slide\">\r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" width=\"6139\" height=\"54\"\r\n\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/05\/Black_1_may_2024.webp?v=3\" alt=\"Brands\" loading=\"lazy\" \/>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"single single-2\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<style>\r\n\t\t\t\t\t\t\t@keyframes\r\n\r\n\t\t\t\t\t\t\tscroll-block_fb03986bdae524d56fd9c6b3732734f12\t\t\t\t\t\t\t\t{\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t0% {\r\n\t\t\t\t\t\t\t\t\t\ttransform: translate(0, 0);\r\n\t\t\t\t\t\t\t\t\t}\r\n\r\n\t\t\t\t\t\t\t\t\t50% {\r\n\t\t\t\t\t\t\t\t\t\ttransform: translate(-5825px, 0);\r\n\t\t\t\t\t\t\t\t\t}\r\n\r\n\t\t\t\t\t\t\t\t\t100% {\r\n\t\t\t\t\t\t\t\t\t\ttransform: translate(0, 0);\r\n\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t#yellow-common-logo-section-block_fb03986bdae524d56fd9c6b3732734f1 .single-2 .slide-track\t\t\t\t\t\t\t\t{\r\n\t\t\t\t\t\t\t\twill-change: transform;\r\n\t\t\t\t\t\t\t\tanimation: scroll-block_fb03986bdae524d56fd9c6b3732734f12 233s linear infinite;\r\n\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t<\/style>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<style>\r\n\t\t\t\t\t\t\t@keyframes\r\n\t\t\t\t\t\t\tmobile-scroll-block_fb03986bdae524d56fd9c6b3732734f12\t\t\t\t\t\t\t\t{\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t0% {\r\n\t\t\t\t\t\t\t\t\t\ttransform: translate(0, 0);\r\n\t\t\t\t\t\t\t\t\t}\r\n\r\n\t\t\t\t\t\t\t\t\t50% {\r\n\t\t\t\t\t\t\t\t\t\ttransform: translate(-5825px, 0);\r\n\t\t\t\t\t\t\t\t\t}\r\n\r\n\t\t\t\t\t\t\t\t\t100% {\r\n\t\t\t\t\t\t\t\t\t\ttransform: translate(0, 0);\r\n\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t}\r\n\r\n\t\t\t\t\t\t\t#yellow-common-logo-section-block_fb03986bdae524d56fd9c6b3732734f1 .single-2 .mobile-slide-track\t\t\t\t\t\t\t\t{\r\n\t\t\t\t\t\t\t\twill-change: transform;\r\n\t\t\t\t\t\t\t\tanimation: mobile-scroll-block_fb03986bdae524d56fd9c6b3732734f12 233s linear infinite;\r\n\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t<\/style>\r\n\t\t\t\t\t\t<div class=\"slide-track\">\r\n\t\t\t\t\t\t\t<div class=\"slide\">\r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" width=\"5825\" height=\"54\"\r\n\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/04\/Black-2-updated-apr-2024.webp?v=3\" alt=\"Brands\" loading=\"lazy\" \/>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"slide\">\r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" width=\"5825\" height=\"54\"\r\n\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/04\/Black-2-updated-apr-2024.webp?v=3\" alt=\"Brands\" loading=\"lazy\" \/>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"slide\">\r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" width=\"5825\" height=\"54\"\r\n\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/04\/Black-2-updated-apr-2024.webp?v=3\" alt=\"Brands\" loading=\"lazy\" \/>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<div class=\"mobile-slide-track\">\r\n\t\t\t\t\t\t\t<div class=\"slide\">\r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" width=\"5825\" height=\"54\"\r\n\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/04\/Black-2-updated-apr-2024.webp?v=3\" alt=\"Brands\" loading=\"lazy\" \/>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"slide\">\r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" width=\"5825\" height=\"54\"\r\n\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/04\/Black-2-updated-apr-2024.webp?v=3\" alt=\"Brands\" loading=\"lazy\" \/>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t<\/div>\r\n\t<\/div><\/section>\n\n\n\n<section id=\"scroll-locked-columns\" class=\"wp-block-group ai-chatbot-sec2  bg-color violet scroll-locked-columns\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\t<div id=\"yellow-text-image-block_9f7fef8ac227fdda924ce8ac8a09ec9d\" class=\"yellow-text-image right\">\r\n\t\t\t\t\t<div class=\"img-col\">\r\n\t\t\t\t<img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"828\" height=\"828\" src=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-1-2.webp\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-1-2.webp 828w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-1-2-300x300.webp 300w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-1-2-150x150.webp 150w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-1-2-768x768.webp 768w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-1-2-100x100.webp 100w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-1-2-640x640.webp 640w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-1-2-136x136.webp 136w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-1-2-320x320.webp 320w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-1-2-24x24.webp 24w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-1-2-48x48.webp 48w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-1-2-96x96.webp 96w\" sizes=\"auto, (max-width: 828px) 100vw, 828px\" \/>\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"content-col\">\r\n\t\t\t<div class=\"content-wrap\">\r\n\t\t\t\t<p class=\"subtitle medium\">\r\n\t\t\t\t\tINTELLIGENT SUPPORT\t\t\t\t<\/p>\r\n\t\t\t\t<p class=\"header2\">\r\n\t\t\t\t\tAI-powered agents\t\t\t\t<\/p>\r\n\t\t\t\t<div class=\"content\" style=\"max-width: 374px;\">\r\n\t\t\t\t\t<p><span style=\"font-weight: 400\">Enhance agent performance with AI tools like <\/span><span style=\"font-weight: 400\">response suggestions, coaching insights, conversation summary and more to reduce average handling time for incoming queries and increase CSAT.<\/span><\/p>\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\t\n\n\t<div id=\"yellow-text-image-block_2715e5ca732667ffc95d3fbc4d057088\" class=\"yellow-text-image left\">\r\n\t\t\t\t\t<div class=\"img-col\">\r\n\t\t\t\t<img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"828\" height=\"828\" src=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-2-2.webp\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-2-2.webp 828w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-2-2-300x300.webp 300w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-2-2-150x150.webp 150w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-2-2-768x768.webp 768w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-2-2-100x100.webp 100w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-2-2-640x640.webp 640w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-2-2-136x136.webp 136w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-2-2-320x320.webp 320w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-2-2-24x24.webp 24w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-2-2-48x48.webp 48w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-2-2-96x96.webp 96w\" sizes=\"auto, (max-width: 828px) 100vw, 828px\" \/>\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"content-col\">\r\n\t\t\t<div class=\"content-wrap\">\r\n\t\t\t\t<p class=\"subtitle medium\">\r\n\t\t\t\t\tCONTEXTUAL RESOLUTIONS\t\t\t\t<\/p>\r\n\t\t\t\t<p class=\"header2\">\r\n\t\t\t\t\tPersonalized customer service\t\t\t\t<\/p>\r\n\t\t\t\t<div class=\"content\" style=\"max-width: 374px;\">\r\n\t\t\t\t\t<p><span style=\"font-weight: 400\">Integrate your existing CRM and ticketing system with Inbox to provide effective and relevant query resolutions. Businesses can further leverage our Customer Data Platform (CDP) to get user insights in real-time.<\/span><\/p>\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\t\n\n\t<div id=\"yellow-text-image-block_8cb24f1fb3f75813a0de14f8c0608d32\" class=\"yellow-text-image right\">\r\n\t\t\t\t\t<div class=\"img-col\">\r\n\t\t\t\t<img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"828\" height=\"828\" src=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-3-2.webp\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-3-2.webp 828w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-3-2-300x300.webp 300w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-3-2-150x150.webp 150w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-3-2-768x768.webp 768w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-3-2-100x100.webp 100w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-3-2-640x640.webp 640w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-3-2-136x136.webp 136w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-3-2-320x320.webp 320w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-3-2-24x24.webp 24w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-3-2-48x48.webp 48w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-3-2-96x96.webp 96w\" sizes=\"auto, (max-width: 828px) 100vw, 828px\" \/>\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"content-col\">\r\n\t\t\t<div class=\"content-wrap\">\r\n\t\t\t\t<p class=\"subtitle medium\">\r\n\t\t\t\t\tSIMPLIFIED SELF-SERVE\t\t\t\t<\/p>\r\n\t\t\t\t<p class=\"header2\">\r\n\t\t\t\t\tAdvanced knowledge base\t\t\t\t<\/p>\r\n\t\t\t\t<div class=\"content\" style=\"max-width: 422px;\">\r\n\t\t\t\t\t<p><span style=\"font-weight: 400\">Create a comprehensive knowledge base for customers to find solutions to their queries without involving an agent. Enterprises can create and maintain an internal knowledge base within Inbox for agent reference. <\/span><\/p>\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\t\n\n\t<div id=\"yellow-text-image-block_2254b792bcdb6b9dd5d9ebf31452d9fe\" class=\"yellow-text-image left\">\r\n\t\t\t\t\t<div class=\"img-col\">\r\n\t\t\t\t<img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"828\" height=\"828\" src=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-4-2.webp\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-4-2.webp 828w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-4-2-300x300.webp 300w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-4-2-150x150.webp 150w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-4-2-768x768.webp 768w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-4-2-100x100.webp 100w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-4-2-640x640.webp 640w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-4-2-136x136.webp 136w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-4-2-320x320.webp 320w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-4-2-24x24.webp 24w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-4-2-48x48.webp 48w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-4-2-96x96.webp 96w\" sizes=\"auto, (max-width: 828px) 100vw, 828px\" \/>\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"content-col\">\r\n\t\t\t<div class=\"content-wrap\">\r\n\t\t\t\t<p class=\"subtitle medium\">\r\n\t\t\t\t\tAGENT ANALYTICS\t\t\t\t<\/p>\r\n\t\t\t\t<p class=\"header2\">\r\n\t\t\t\t\tMeasure agent performance\t\t\t\t<\/p>\r\n\t\t\t\t<div class=\"content\" style=\"max-width: 422px;\">\r\n\t\t\t\t\t<p><span style=\"font-weight: 400\">Gain valuable insights into agent efficiency and productivity with monitoring dashboards, detailed analytics widgets and reporting dashboards.<\/span><\/p>\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\t\n\n\t<div id=\"yellow-text-image-block_8cc924653099e648cc2dfdcddff1cacf\" class=\"yellow-text-image mb0 right\">\r\n\t\t\t\t\t<div class=\"img-col\">\r\n\t\t\t\t<img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"828\" height=\"828\" src=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/06\/agent-assist-workflow-automation.webp\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/06\/agent-assist-workflow-automation.webp 828w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/06\/agent-assist-workflow-automation-300x300.webp 300w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/06\/agent-assist-workflow-automation-150x150.webp 150w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/06\/agent-assist-workflow-automation-768x768.webp 768w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/06\/agent-assist-workflow-automation-100x100.webp 100w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/06\/agent-assist-workflow-automation-640x640.webp 640w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/06\/agent-assist-workflow-automation-136x136.webp 136w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/06\/agent-assist-workflow-automation-320x320.webp 320w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/06\/agent-assist-workflow-automation-24x24.webp 24w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/06\/agent-assist-workflow-automation-48x48.webp 48w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/06\/agent-assist-workflow-automation-96x96.webp 96w\" sizes=\"auto, (max-width: 828px) 100vw, 828px\" \/>\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"content-col\">\r\n\t\t\t<div class=\"content-wrap\">\r\n\t\t\t\t<p class=\"subtitle medium\">\r\n\t\t\t\t\tOPTIMIZE SUPPORT\t\t\t\t<\/p>\r\n\t\t\t\t<p class=\"header2\">\r\n\t\t\t\t\tWorkflow automation\t\t\t\t<\/p>\r\n\t\t\t\t<div class=\"content\" style=\"max-width: 422px;\">\r\n\t\t\t\t\t<p><span style=\"font-weight: 400\">Optimize agent operations with AI-first automation <\/span><span style=\"font-weight: 400\">solutions for ticket assignment, SLAs, triggers and notifications.<\/span><\/p>\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\t<\/div><\/section>\n\n\n\n<section class=\"wp-block-group ai-chatbot-sec3 bg-color beige\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 id='our-customers-success-matters-to-us'  id=\"boomdevs_3\" class=\"wp-block-heading has-text-align-center w1128\" >Our customers\u2019 success matters to us<\/h2>\n\n\n\t<div id=\"yellow-frontpage-slider-block_15b7afbae152ec9b389094b8a7f28348\" class=\"yellow-frontpage-slider\">\r\n\t\t<div class=\"frontpage-slider\">\r\n\t\t\t\t\t\t\t\t<div class=\"single\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide-wrap left-img\">\r\n\t\t\t\t\t\t\t<div class=\"left\">\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t<p class=\"subheader\">\r\n\t\t\t\t\t\t\t\t\tSONY\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t<h3 id=\"boomdevs_4\" class=\"regular\">\r\n\t\t\t\t\t\t\t\t\t&#8220;With deep back-end integration with the Sony CRM, the voice AI agent collects, records and analyzes user information to deliver personalized experiences. We are pleased to join hands with Yellow.ai for their support in taking Sony\u2019s exceptional customer service support a notch higher.&#8221;\t\t\t\t\t\t\t\t<\/h3>\r\n\t\t\t\t\t\t\t\t<p class=\"author-name\">\r\n\t\t\t\t\t\t\t\t\tVishal Mathur\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t<p class=\"author-designation\">\r\n\t\t\t\t\t\t\t\t\tNational Head of Customer Service\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"button-div\">\r\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/view.yellow.ai\/case-study\/sony-enables-round-the-clock-service-with-voice-automation\/\" class=\"button\">\r\n\t\t\t\t\t\t\t\t\t\t\tRead the story\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"right\">\r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"1044\" height=\"840\" src=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/testimonial-sony.webp\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/testimonial-sony.webp 1044w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/testimonial-sony-300x241.webp 300w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/testimonial-sony-1024x824.webp 1024w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/testimonial-sony-768x618.webp 768w\" sizes=\"auto, (max-width: 1044px) 100vw, 1044px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"card-logo\">\r\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"276\" height=\"88\" src=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/sony.svg\" class=\"attachment-full size-full\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"single\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide-wrap left-img\">\r\n\t\t\t\t\t\t\t<div class=\"left\">\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t<p class=\"subheader\">\r\n\t\t\t\t\t\t\t\t\tTiket.com\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t<h3 id=\"boomdevs_5\" class=\"regular\">\r\n\t\t\t\t\t\t\t\t\t&#8220;Improving case deflection so that human agents can tocus on more complex and meaningful tasks has always been our goal. Yellow.ai&#8217;s smart conversational platform has allowed us to do that in a relatively straightforward manner. In a short span of a year of our engagement with Yellow.ai, we&#8217;ve been able to deliver a range of initiatives, ranging from &#8220;simple&#8221; dynamic FAQ powered by intent detection, to sophisticated features that require deep APls integration. Happy to say that Yellow.ai&#8217;s product is now an important contributor to our automation enablers.&#8221; Rendy Dalimunthe CX Innovation Lead, Tiket.com\t\t\t\t\t\t\t\t<\/h3>\r\n\t\t\t\t\t\t\t\t<p class=\"author-name\">\r\n\t\t\t\t\t\t\t\t\tRendy Dalimunthe\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t<p class=\"author-designation\">\r\n\t\t\t\t\t\t\t\t\tCX Innovation Lead\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"button-div\">\r\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/view.yellow.ai\/case-study\/tiket-dot-com-supercharges-customer-experience\/\" class=\"button\">\r\n\t\t\t\t\t\t\t\t\t\t\tRead the story\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"right\">\r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"1044\" height=\"840\" src=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-testimonial-tiket-1.webp\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-testimonial-tiket-1.webp 1044w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-testimonial-tiket-1-300x241.webp 300w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-testimonial-tiket-1-1024x824.webp 1024w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-testimonial-tiket-1-768x618.webp 768w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-testimonial-tiket-1-150x121.webp 150w\" sizes=\"auto, (max-width: 1044px) 100vw, 1044px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"card-logo\">\r\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"299\" height=\"103\" src=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/tiket.svg\" class=\"attachment-full size-full\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t<div class=\"pager-div\">\r\n\t\t\t<div class=\"pager\">\r\n\t\t\t\t<div class=\"prev\"><\/div>\r\n\t\t\t\t<div class=\"next\"><\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\t<\/div><\/section>\n\n\n\n<section class=\"wp-block-group ai-chatbot-sec5  bg-color violet\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns sec-colls is-layout-flex wp-container-core-columns-is-layout-4 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column sec-coll-left is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"942\" loading=\"lazy\" src=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/03\/dynamic-nlp-sec5-1-1024x942.webp\" alt=\"\" class=\"wp-image-81792\" srcset=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/03\/dynamic-nlp-sec5-1-1024x942.webp 1024w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/03\/dynamic-nlp-sec5-1-300x276.webp 300w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/03\/dynamic-nlp-sec5-1-768x706.webp 768w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/03\/dynamic-nlp-sec5-1.webp 1044w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column sec-coll-right is-layout-flow wp-block-column-is-layout-flow\">\n<h2 id='100+-api-integrations'  id=\"boomdevs_6\" class=\"wp-block-heading\" >100+ API integrations<\/h2>\n\n\n\n<p>A fully integrated SaaS product that plugs into your complete tech stack, seamlessly.<\/p>\n\n\n\n<div class=\"wp-block-buttons sec2-btn is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button big\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/view.yellow.ai\/en-ph\/marketplace\/\">Go to Marketplace<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<div class=\"wp-block-group ai-chatbot-sec6 agent-assist\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 id='deliver-an-exceptional-experience-while-driving-down-costs-by-60'  id=\"boomdevs_7\" class=\"wp-block-heading has-text-align-center\" >Deliver an exceptional experience while driving down costs by 60%<\/h2>\n\n\n\n<p class=\"has-text-align-center\">Integrate. Automate. Communicate instantly. It all starts with a conversation.<\/p>\n\n\n\n<div class=\"wp-block-columns sec-colls is-layout-flex wp-container-core-columns-is-layout-5 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column sec-coll is-layout-flow wp-block-column-is-layout-flow\">\n<h3 id='conversational-service-cloud'  id=\"boomdevs_8\" class=\"wp-block-heading\" >Conversational Service Cloud<\/h3>\n\n\n\n<p>Boost productivity and customer engagement with enterprise-grade self-serve support.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"728\" height=\"600\" loading=\"lazy\" src=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/03\/dynamic-nlp-sec6-1.webp\" alt=\"\" class=\"wp-image-81829\" srcset=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/03\/dynamic-nlp-sec6-1.webp 728w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/03\/dynamic-nlp-sec6-1-300x247.webp 300w\" sizes=\"auto, (max-width: 728px) 100vw, 728px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-buttons sec2-btn is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/view.yellow.ai\/en-ph\/conversational-ai-customer-service\/\">Learn more<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column sec-coll is-layout-flow wp-block-column-is-layout-flow\">\n<h3 id='conversational-commerce-cloud'  id=\"boomdevs_9\" class=\"wp-block-heading\" >Conversational Commerce Cloud<\/h3>\n\n\n\n<p>Generate leads &amp; sales via chatbots, SMS text, voice call, WhatsApp, Facebook &amp; more, all from a single platform.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"728\" height=\"600\" loading=\"lazy\" src=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/03\/dynamic-nlp-sec6-2.webp\" alt=\"\" class=\"wp-image-81844\" srcset=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/03\/dynamic-nlp-sec6-2.webp 728w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/03\/dynamic-nlp-sec6-2-300x247.webp 300w\" sizes=\"auto, (max-width: 728px) 100vw, 728px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-buttons sec2-btn is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/view.yellow.ai\/en-ph\/conversational-ai-marketing\/\">Learn more<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column sec-coll is-layout-flow wp-block-column-is-layout-flow\">\n<h3 id='conversational-excloud'  id=\"boomdevs_10\" class=\"wp-block-heading\" >Conversational EX<br>Cloud<\/h3>\n\n\n\n<p>Meet your 24\/7 AI co-worker. Onboard and empower employees for a productive, cost effective workplace.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"728\" height=\"600\" loading=\"lazy\" src=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/03\/dynamic-nlp-sec6-3.webp\" alt=\"\" class=\"wp-image-81852\" srcset=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/03\/dynamic-nlp-sec6-3.webp 728w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/03\/dynamic-nlp-sec6-3-300x247.webp 300w\" sizes=\"auto, (max-width: 728px) 100vw, 728px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-buttons sec2-btn is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/view.yellow.ai\/en-ph\/employee-experience-ai\/\">Learn more<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Transform customer service with AI-first omnichannel inbox for agent assist Boost agent productivity and performance with an AI-first helpdesk for ticketing automation and personalized customer interactions across chat, email and voice channels. 50% Increase in agent productivity 2X Increase in tickets handled 60% Reduction in operational costs Our customers\u2019 success matters to us 100+ API [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":117244,"menu_order":409,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[],"guides_categories":[],"page_categories":[319],"coauthors":[209],"class_list":["post-117375","page","type-page","status-publish","hentry","page_categories-product"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Boosting performance through agent assist &amp; virtual assistant<\/title>\n<meta name=\"description\" content=\"Helping agents during live customer interactions using AI and RPA in the form of agent assist &amp; virtual assistant to ensure all agents perform at their best\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Boosting performance through agent assist &amp; virtual assistant\" \/>\n<meta property=\"og:description\" content=\"Helping agents during live customer interactions using AI and RPA in the form of agent assist &amp; virtual assistant to ensure all agents perform at their best\" \/>\n<meta property=\"og:url\" content=\"https:\/\/yellow.ai\/en-ph\/platform\/agent-assist\/\" \/>\n<meta property=\"og:site_name\" content=\"Yellow.ai\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/YellowDotAI\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-07T06:12:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/yellow.ai\/wp-content\/uploads\/2022\/05\/servicedeskautomation.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Boosting performance through agent assist &amp; virtual assistant\" \/>\n<meta name=\"twitter:description\" content=\"Helping agents during live customer interactions using AI and RPA in the form of agent assist &amp; virtual assistant to ensure all agents perform at their best\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2022\/05\/servicedeskautomation.jpg\" \/>\n<meta name=\"twitter:site\" content=\"@yellowdotai\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"Yellow.ai\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/view.yellow.ai\/en-ph\/platform\/agent-assist\/\",\"url\":\"https:\/\/yellow.ai\/en-ph\/platform\/agent-assist\/\",\"name\":\"Boosting performance through agent assist & virtual assistant\",\"isPartOf\":{\"@id\":\"https:\/\/view.yellow.ai\/en-ph\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/yellow.ai\/en-ph\/platform\/agent-assist\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/yellow.ai\/en-ph\/platform\/agent-assist\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-hero-2-820x1024.webp\",\"datePublished\":\"2022-04-05T04:39:06+00:00\",\"dateModified\":\"2024-06-07T06:12:47+00:00\",\"description\":\"Helping agents during live customer interactions using AI and RPA in the form of agent assist & virtual assistant to ensure all agents perform at their best\",\"breadcrumb\":{\"@id\":\"https:\/\/yellow.ai\/en-ph\/platform\/agent-assist\/#breadcrumb\"},\"inLanguage\":\"en-PH\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/yellow.ai\/en-ph\/platform\/agent-assist\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-PH\",\"@id\":\"https:\/\/yellow.ai\/en-ph\/platform\/agent-assist\/#primaryimage\",\"url\":\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-hero-2-820x1024.webp\",\"contentUrl\":\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-hero-2-820x1024.webp\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/yellow.ai\/en-ph\/platform\/agent-assist\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/view.yellow.ai\/en-ph\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Conversational Ai Platform\",\"item\":\"https:\/\/yellow.ai\/en-ph\/platform\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Agent Assist\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/view.yellow.ai\/en-ph\/#website\",\"url\":\"https:\/\/view.yellow.ai\/en-ph\/\",\"name\":\"Yellow.ai\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/view.yellow.ai\/en-ph\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/view.yellow.ai\/en-ph\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-PH\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/view.yellow.ai\/en-ph\/#organization\",\"name\":\"Yellow.ai\",\"url\":\"https:\/\/view.yellow.ai\/en-ph\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-PH\",\"@id\":\"https:\/\/view.yellow.ai\/en-ph\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/yellow-logo.svg\",\"contentUrl\":\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/yellow-logo.svg\",\"width\":92,\"height\":24,\"caption\":\"Yellow.ai\"},\"image\":{\"@id\":\"https:\/\/view.yellow.ai\/en-ph\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/YellowDotAI\",\"https:\/\/x.com\/yellowdotai\",\"https:\/\/www.youtube.com\/c\/YellowDotAI\/about\",\"https:\/\/www.linkedin.com\/company\/yellowdotai\/\",\"https:\/\/www.instagram.com\/yellowdotai\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Boosting performance through agent assist & virtual assistant","description":"Helping agents during live customer interactions using AI and RPA in the form of agent assist & virtual assistant to ensure all agents perform at their best","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"Boosting performance through agent assist & virtual assistant","og_description":"Helping agents during live customer interactions using AI and RPA in the form of agent assist & virtual assistant to ensure all agents perform at their best","og_url":"https:\/\/yellow.ai\/en-ph\/platform\/agent-assist\/","og_site_name":"Yellow.ai","article_publisher":"https:\/\/www.facebook.com\/YellowDotAI","article_modified_time":"2024-06-07T06:12:47+00:00","og_image":[{"width":1200,"height":628,"url":"https:\/\/yellow.ai\/wp-content\/uploads\/2022\/05\/servicedeskautomation.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_title":"Boosting performance through agent assist & virtual assistant","twitter_description":"Helping agents during live customer interactions using AI and RPA in the form of agent assist & virtual assistant to ensure all agents perform at their best","twitter_image":"https:\/\/view.yellow.ai\/wp-content\/uploads\/2022\/05\/servicedeskautomation.jpg","twitter_site":"@yellowdotai","twitter_misc":{"Est. reading time":"2 minutes","Written by":"Yellow.ai"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/view.yellow.ai\/en-ph\/platform\/agent-assist\/","url":"https:\/\/yellow.ai\/en-ph\/platform\/agent-assist\/","name":"Boosting performance through agent assist & virtual assistant","isPartOf":{"@id":"https:\/\/view.yellow.ai\/en-ph\/#website"},"primaryImageOfPage":{"@id":"https:\/\/yellow.ai\/en-ph\/platform\/agent-assist\/#primaryimage"},"image":{"@id":"https:\/\/yellow.ai\/en-ph\/platform\/agent-assist\/#primaryimage"},"thumbnailUrl":"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-hero-2-820x1024.webp","datePublished":"2022-04-05T04:39:06+00:00","dateModified":"2024-06-07T06:12:47+00:00","description":"Helping agents during live customer interactions using AI and RPA in the form of agent assist & virtual assistant to ensure all agents perform at their best","breadcrumb":{"@id":"https:\/\/yellow.ai\/en-ph\/platform\/agent-assist\/#breadcrumb"},"inLanguage":"en-PH","potentialAction":[{"@type":"ReadAction","target":["https:\/\/yellow.ai\/en-ph\/platform\/agent-assist\/"]}]},{"@type":"ImageObject","inLanguage":"en-PH","@id":"https:\/\/yellow.ai\/en-ph\/platform\/agent-assist\/#primaryimage","url":"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-hero-2-820x1024.webp","contentUrl":"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-hero-2-820x1024.webp"},{"@type":"BreadcrumbList","@id":"https:\/\/yellow.ai\/en-ph\/platform\/agent-assist\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/view.yellow.ai\/en-ph\/"},{"@type":"ListItem","position":2,"name":"Conversational Ai Platform","item":"https:\/\/yellow.ai\/en-ph\/platform\/"},{"@type":"ListItem","position":3,"name":"Agent Assist"}]},{"@type":"WebSite","@id":"https:\/\/view.yellow.ai\/en-ph\/#website","url":"https:\/\/view.yellow.ai\/en-ph\/","name":"Yellow.ai","description":"","publisher":{"@id":"https:\/\/view.yellow.ai\/en-ph\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/view.yellow.ai\/en-ph\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-PH"},{"@type":"Organization","@id":"https:\/\/view.yellow.ai\/en-ph\/#organization","name":"Yellow.ai","url":"https:\/\/view.yellow.ai\/en-ph\/","logo":{"@type":"ImageObject","inLanguage":"en-PH","@id":"https:\/\/view.yellow.ai\/en-ph\/#\/schema\/logo\/image\/","url":"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/yellow-logo.svg","contentUrl":"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/yellow-logo.svg","width":92,"height":24,"caption":"Yellow.ai"},"image":{"@id":"https:\/\/view.yellow.ai\/en-ph\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/YellowDotAI","https:\/\/x.com\/yellowdotai","https:\/\/www.youtube.com\/c\/YellowDotAI\/about","https:\/\/www.linkedin.com\/company\/yellowdotai\/","https:\/\/www.instagram.com\/yellowdotai\/"]}]}},"_links":{"self":[{"href":"https:\/\/view.yellow.ai\/en-ph\/wp-json\/wp\/v2\/pages\/117375","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/view.yellow.ai\/en-ph\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/view.yellow.ai\/en-ph\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/view.yellow.ai\/en-ph\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/view.yellow.ai\/en-ph\/wp-json\/wp\/v2\/comments?post=117375"}],"version-history":[{"count":3,"href":"https:\/\/view.yellow.ai\/en-ph\/wp-json\/wp\/v2\/pages\/117375\/revisions"}],"predecessor-version":[{"id":140556,"href":"https:\/\/view.yellow.ai\/en-ph\/wp-json\/wp\/v2\/pages\/117375\/revisions\/140556"}],"up":[{"embeddable":true,"href":"https:\/\/view.yellow.ai\/en-ph\/wp-json\/wp\/v2\/pages\/117244"}],"wp:attachment":[{"href":"https:\/\/view.yellow.ai\/en-ph\/wp-json\/wp\/v2\/media?parent=117375"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/view.yellow.ai\/en-ph\/wp-json\/wp\/v2\/categories?post=117375"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/view.yellow.ai\/en-ph\/wp-json\/wp\/v2\/tags?post=117375"},{"taxonomy":"guides_categories","embeddable":true,"href":"https:\/\/view.yellow.ai\/en-ph\/wp-json\/wp\/v2\/guides_categories?post=117375"},{"taxonomy":"page_categories","embeddable":true,"href":"https:\/\/view.yellow.ai\/en-ph\/wp-json\/wp\/v2\/page_categories?post=117375"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/view.yellow.ai\/en-ph\/wp-json\/wp\/v2\/coauthors?post=117375"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}