{"id":113334,"date":"2023-07-31T10:42:36","date_gmt":"2023-07-31T05:12:36","guid":{"rendered":"https:\/\/view.yellow.ai\/case-study\/hyundai\/"},"modified":"2024-05-09T16:43:48","modified_gmt":"2024-05-09T11:13:48","slug":"hyundai","status":"publish","type":"case-study","link":"https:\/\/view.yellow.ai\/id\/case-study\/hyundai\/","title":{"rendered":"Hyundai meningkatkan pendapatan dan menyempurnakan layanan pelanggan dengan Otomatisasi AI"},"content":{"rendered":"\n
\n
\n
\n

Success Stories<\/a><\/p>\n\n\n\n

Hyundai meningkatkan pendapatan dan menyempurnakan layanan pelanggan dengan Otomatisasi AI<\/h1>\n\n\n\n
\n
\n
\"\"<\/figure>\n\n\n\n
\n
\n

Organisasi<\/p>\n\n\n\n

Hyundai Motor India Limited<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n\n\n\n
\n
\n

Didirikan<\/p>\n\n\n\n

1996<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\n
\"\"<\/figure>\n\n\n\n
\n
\n

Website<\/p>\n\n\n\n

www.hyundai.com\/in\/en<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n\n\n\n
\n
\n

Industri<\/p>\n\n\n\n

Otomotif<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\n
\"\"<\/figure>\n\n\n\n
\n
\n

Saluran<\/p>\n\n\n\n

Situs Web, Facebook, WhatsApp, Google Business Messages (GBM)<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n\n\n\n
\n
\n

Bidang Penggunaan<\/p>\n\n\n\n

Menjelajahi Model Mobil, Permintaan uji kendaraan, Menemukan diler<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\"Hyundai<\/figure>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n
\n
\n
\n

Tantangan<\/a><\/p>\n<\/div>\n\n\n\n

\n

Solusi<\/a><\/p>\n<\/div>\n\n\n\n

\n

Dampak<\/a><\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

\n

Tantangan<\/h2>\n\n\n\n
\n\n\n\n
\n
\n

Ketakefisienan dalam menangani volume pertanyaan pelanggan yang tinggi pada platform digital dengan bandwidth agen terbatas<\/h3>\n<\/div>\n\n\n\n
\n

Hyundai Motor India mengadaptasi ekosistem digital untuk menyikapi lonjakan pertanyaan pelanggan. Solusi otomatisasi dinamis dipertimbangkan untuk menciptakan platform pembelian kendaraan secara menyeluruh bagi pelanggan baru.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

\n

Solusi<\/h2>\n\n\n\n
\n\n\n\n
\n
\n
\n

1<\/p>\n\n\n\n

Layanan pelanggan multisaluran<\/strong><\/p>\n\n\n\n

Yellow.ai menggunakan agen AI Dinamis, yang mampu memahami pertanyaan pelanggan dan merespons dengan akurasi tinggi, yang dimungkinkan oleh DynamicNLP, sebuah mesin NLP eksklusif. Calon pelanggan baru dapat menjelajahi berbagai macam model Hyundai, memilih varian favorit mereka, dan bahkan memesan uji kendaraan sesuai keinginan mereka.<\/p>\n\n\n\n

Layanan pelanggan multisaluran untuk Hyundai – Yellow.ai<\/p>\n\n\n\n

Akselerasi konversi penjualan untuk Hyundai – Yellow.ai<\/p>\n<\/div>\n\n\n\n

\n
\"Layanan<\/figure>\n<\/div>\n<\/div>\n\n\n\n
\n
\n
\"Akselerasi<\/figure>\n<\/div>\n\n\n\n
\n

2<\/p>\n\n\n\n

Akselerasi konversi penjualan<\/strong><\/p>\n\n\n\n

Dengan modul ‘Engage’ dari Yellow.ai untuk WhatsApp, Hyundai Motor India mengalami tingkat keterlibatan pelanggan tertinggi di seluruh saluran CX digital. Hyundai Motor India meluncurkan kampanye bulanan yang dipersonalisasi yang membantu menghasilkan lebih dari 1 juta tayangan pelanggan. Kampanye keluar dan perjalanan pembelian otomatis di chatbot AI, berkontribusi pada lebih dari 1000 penjualan kendaraan untuk Hyundai Motor India.<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
\n

3<\/p>\n\n\n\n

Peningkatan produktivitas agen<\/strong><\/p>\n\n\n\n

Dengan kotak masuk modul meja bantuan Yellow.ai, agen sekarang dapat memberikan resolusi yang lebih personal melalui obrolan dengan waktu respons rata-rata 22 detik.<\/p>\n\n\n\n

Peningkatan produktivitas agen untuk Hyundai – Yellow.ai<\/p>\n\n\n\n

Wawasan berbasis data untuk Hyundai – Yellow.ai<\/p>\n<\/div>\n\n\n\n

\n
\"Peningkatan<\/figure>\n<\/div>\n<\/div>\n\n\n\n
\n
\n
\"Wawasan<\/figure>\n<\/div>\n\n\n\n
\n

4<\/p>\n\n\n\n

Wawasan yang didukung data<\/strong><\/p>\n\n\n\n

Hyundai Motor India memiliki akses mudah ke dasbor live, widget analitik, dan alat visualisasi data yang memberikan wawasan utama tentang perjalanan pembelian pelanggan. Selain itu, HMIL dapat mengukur kinerja kampanye yang keluar dan masuk secara efektif.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

\n

Dampak<\/h2>\n\n\n\n
\n\n\n
\r\n \r\n
\r\n
\r\n
\r\n
\r\n
\r\n

AKSELERASI PENJUALAN<\/p>\r\n

\r\n ~<\/span>\r\n

\r\n 0\r\n <\/p>\r\n <\/span>\r\n <\/div>\r\n

<\/div>\r\n

penjualan mobil melalui agen AI dinamis (Tahun Kalender 2022)<\/p>\n<\/div>\r\n <\/div>\r\n

\r\n

KONVERSI RITEL TERTINGGI<\/p>\r\n

\r\n <\/span>\r\n

\r\n 0\r\n <\/p>\r\n %<\/span>\r\n <\/div>\r\n

<\/div>\r\n

menghasilkan konversi ritel<\/p>\n<\/div>\r\n <\/div>\r\n

\r\n

KAMPANYE BERDAMPAK TINGGI<\/p>\r\n

\r\n <\/span>\r\n

\r\n 0\r\n <\/p>\r\n M+<\/span>\r\n <\/div>\r\n

<\/div>\r\n

tayangan pengguna dengan 14 kampanye keluar<\/p>\n<\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n <\/div>\r\n<\/div><\/div>\n\n\n\n

\n
\n
\n
\"\"<\/figure>\n\n\n\n

“Hyundai Motor India berdedikasi untuk menggunakan teknologi AI mutakhir yang membuahkan peningkatan kepuasan pelanggan. Dengan memanfaatkan Platform Otomatisasi Dinamis Yellow.ai, kami dapat memberikan dukungan pelanggan 24\/7, menjalankan kampanye pemasaran yang dipersonalisasi, memungkinkan perolehan prospek, dan meningkatkan produktivitas agen. Dengan Yellow.ai, kami menyediakan dukungan yang efisien, hemat biaya, dan menetapkan standar baru dalam industri ini untuk pengalaman pelanggan.\u201d<\/p>\n\n\n\n

Virat Khullar<\/strong>
Vertical Head \u2013 Marketing, Hyundai Motor India<\/p>\n<\/div>\n\n\n\n

\n
\"Mr.<\/figure>\n<\/div>\n<\/div>\n<\/div><\/section>\n","protected":false},"author":3,"featured_media":105920,"template":"","categories":[],"case_study_category":[],"coauthors":[213],"class_list":["post-113334","case-study","type-case-study","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nHyundai boosts revenue and customer service through AI automation - Yellow.ai<\/title>\n<meta name=\"description\" content=\"Hyundai boosts revenue and improves customer service with AI automation from Yellow.ai. Read case study to learn more.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hyundai boosts revenue and improves customer service through AI automation\" \/>\n<meta property=\"og:description\" content=\"Hyundai boosts revenue and improves customer service with AI automation from Yellow.ai. Read case study to learn more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/view.yellow.ai\/id\/case-study\/hyundai\/\" \/>\n<meta property=\"og:site_name\" content=\"Yellow.ai\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/YellowDotAI\" \/>\n<meta property=\"article:modified_time\" content=\"2024-05-09T11:13:48+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/yellow.ai\/wp-content\/uploads\/2023\/07\/Hyundai.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1800\" \/>\n\t<meta property=\"og:image:height\" content=\"942\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Hyundai boosts revenue and improves customer service through AI automation\" \/>\n<meta name=\"twitter:description\" content=\"Hyundai boosts revenue and improves customer service with AI automation from Yellow.ai. Read case study to learn more.\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/07\/Hyundai.jpg\" \/>\n<meta name=\"twitter:site\" content=\"@yellowdotai\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 menit\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"Amropali Shetty\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/view.yellow.ai\/id\/case-study\/hyundai\/\",\"url\":\"https:\/\/view.yellow.ai\/id\/case-study\/hyundai\/\",\"name\":\"Hyundai boosts revenue and customer service through AI automation - Yellow.ai\",\"isPartOf\":{\"@id\":\"https:\/\/view.yellow.ai\/id\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/view.yellow.ai\/id\/case-study\/hyundai\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/view.yellow.ai\/id\/case-study\/hyundai\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/07\/Hyundai.jpg\",\"datePublished\":\"2023-07-31T05:12:36+00:00\",\"dateModified\":\"2024-05-09T11:13:48+00:00\",\"description\":\"Hyundai boosts revenue and improves customer service with AI automation from Yellow.ai. Read case study to learn more.\",\"breadcrumb\":{\"@id\":\"https:\/\/view.yellow.ai\/id\/case-study\/hyundai\/#breadcrumb\"},\"inLanguage\":\"id-ID\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/view.yellow.ai\/id\/case-study\/hyundai\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"id-ID\",\"@id\":\"https:\/\/view.yellow.ai\/id\/case-study\/hyundai\/#primaryimage\",\"url\":\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/07\/Hyundai.jpg\",\"contentUrl\":\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/07\/Hyundai.jpg\",\"width\":1800,\"height\":942,\"caption\":\"Hyundai boosts revenue and customer service through AI automation from Yellow.ai\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/view.yellow.ai\/id\/case-study\/hyundai\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/view.yellow.ai\/id\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Case Studies\",\"item\":\"https:\/\/view.yellow.ai\/id\/case-study\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Hyundai meningkatkan pendapatan dan menyempurnakan layanan pelanggan dengan Otomatisasi AI\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/view.yellow.ai\/id\/#website\",\"url\":\"https:\/\/view.yellow.ai\/id\/\",\"name\":\"Yellow.ai\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/view.yellow.ai\/id\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/view.yellow.ai\/id\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"id-ID\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/view.yellow.ai\/id\/#organization\",\"name\":\"Yellow.ai\",\"url\":\"https:\/\/view.yellow.ai\/id\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"id-ID\",\"@id\":\"https:\/\/view.yellow.ai\/id\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/yellow-logo.svg\",\"contentUrl\":\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/yellow-logo.svg\",\"width\":92,\"height\":24,\"caption\":\"Yellow.ai\"},\"image\":{\"@id\":\"https:\/\/view.yellow.ai\/id\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/YellowDotAI\",\"https:\/\/x.com\/yellowdotai\",\"https:\/\/www.youtube.com\/c\/YellowDotAI\/about\",\"https:\/\/www.linkedin.com\/company\/yellowdotai\/\",\"https:\/\/www.instagram.com\/yellowdotai\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Hyundai boosts revenue and customer service through AI automation - Yellow.ai","description":"Hyundai boosts revenue and improves customer service with AI automation from Yellow.ai. Read case study to learn more.","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"id_ID","og_type":"article","og_title":"Hyundai boosts revenue and improves customer service through AI automation","og_description":"Hyundai boosts revenue and improves customer service with AI automation from Yellow.ai. Read case study to learn more.","og_url":"https:\/\/view.yellow.ai\/id\/case-study\/hyundai\/","og_site_name":"Yellow.ai","article_publisher":"https:\/\/www.facebook.com\/YellowDotAI","article_modified_time":"2024-05-09T11:13:48+00:00","og_image":[{"width":1800,"height":942,"url":"https:\/\/yellow.ai\/wp-content\/uploads\/2023\/07\/Hyundai.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_title":"Hyundai boosts revenue and improves customer service through AI automation","twitter_description":"Hyundai boosts revenue and improves customer service with AI automation from Yellow.ai. Read case study to learn more.","twitter_image":"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/07\/Hyundai.jpg","twitter_site":"@yellowdotai","twitter_misc":{"Est. reading time":"5 menit","Written by":"Amropali Shetty"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/view.yellow.ai\/id\/case-study\/hyundai\/","url":"https:\/\/view.yellow.ai\/id\/case-study\/hyundai\/","name":"Hyundai boosts revenue and customer service through AI automation - Yellow.ai","isPartOf":{"@id":"https:\/\/view.yellow.ai\/id\/#website"},"primaryImageOfPage":{"@id":"https:\/\/view.yellow.ai\/id\/case-study\/hyundai\/#primaryimage"},"image":{"@id":"https:\/\/view.yellow.ai\/id\/case-study\/hyundai\/#primaryimage"},"thumbnailUrl":"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/07\/Hyundai.jpg","datePublished":"2023-07-31T05:12:36+00:00","dateModified":"2024-05-09T11:13:48+00:00","description":"Hyundai boosts revenue and improves customer service with AI automation from Yellow.ai. Read case study to learn more.","breadcrumb":{"@id":"https:\/\/view.yellow.ai\/id\/case-study\/hyundai\/#breadcrumb"},"inLanguage":"id-ID","potentialAction":[{"@type":"ReadAction","target":["https:\/\/view.yellow.ai\/id\/case-study\/hyundai\/"]}]},{"@type":"ImageObject","inLanguage":"id-ID","@id":"https:\/\/view.yellow.ai\/id\/case-study\/hyundai\/#primaryimage","url":"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/07\/Hyundai.jpg","contentUrl":"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/07\/Hyundai.jpg","width":1800,"height":942,"caption":"Hyundai boosts revenue and customer service through AI automation from Yellow.ai"},{"@type":"BreadcrumbList","@id":"https:\/\/view.yellow.ai\/id\/case-study\/hyundai\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/view.yellow.ai\/id\/"},{"@type":"ListItem","position":2,"name":"Case Studies","item":"https:\/\/view.yellow.ai\/id\/case-study\/"},{"@type":"ListItem","position":3,"name":"Hyundai meningkatkan pendapatan dan menyempurnakan layanan pelanggan dengan Otomatisasi AI"}]},{"@type":"WebSite","@id":"https:\/\/view.yellow.ai\/id\/#website","url":"https:\/\/view.yellow.ai\/id\/","name":"Yellow.ai","description":"","publisher":{"@id":"https:\/\/view.yellow.ai\/id\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/view.yellow.ai\/id\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"id-ID"},{"@type":"Organization","@id":"https:\/\/view.yellow.ai\/id\/#organization","name":"Yellow.ai","url":"https:\/\/view.yellow.ai\/id\/","logo":{"@type":"ImageObject","inLanguage":"id-ID","@id":"https:\/\/view.yellow.ai\/id\/#\/schema\/logo\/image\/","url":"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/yellow-logo.svg","contentUrl":"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/yellow-logo.svg","width":92,"height":24,"caption":"Yellow.ai"},"image":{"@id":"https:\/\/view.yellow.ai\/id\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/YellowDotAI","https:\/\/x.com\/yellowdotai","https:\/\/www.youtube.com\/c\/YellowDotAI\/about","https:\/\/www.linkedin.com\/company\/yellowdotai\/","https:\/\/www.instagram.com\/yellowdotai\/"]}]}},"_links":{"self":[{"href":"https:\/\/view.yellow.ai\/id\/wp-json\/wp\/v2\/case-study\/113334","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/view.yellow.ai\/id\/wp-json\/wp\/v2\/case-study"}],"about":[{"href":"https:\/\/view.yellow.ai\/id\/wp-json\/wp\/v2\/types\/case-study"}],"author":[{"embeddable":true,"href":"https:\/\/view.yellow.ai\/id\/wp-json\/wp\/v2\/users\/3"}],"version-history":[{"count":7,"href":"https:\/\/view.yellow.ai\/id\/wp-json\/wp\/v2\/case-study\/113334\/revisions"}],"predecessor-version":[{"id":138351,"href":"https:\/\/view.yellow.ai\/id\/wp-json\/wp\/v2\/case-study\/113334\/revisions\/138351"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/view.yellow.ai\/id\/wp-json\/wp\/v2\/media\/105920"}],"wp:attachment":[{"href":"https:\/\/view.yellow.ai\/id\/wp-json\/wp\/v2\/media?parent=113334"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/view.yellow.ai\/id\/wp-json\/wp\/v2\/categories?post=113334"},{"taxonomy":"case_study_category","embeddable":true,"href":"https:\/\/view.yellow.ai\/id\/wp-json\/wp\/v2\/case_study_category?post=113334"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/view.yellow.ai\/id\/wp-json\/wp\/v2\/coauthors?post=113334"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}