{"id":113380,"date":"2023-04-05T16:23:41","date_gmt":"2023-04-05T10:53:41","guid":{"rendered":"https:\/\/view.yellow.ai\/case-study\/unionbank-achieves-3x-increase-in-self-serve-users-with-ai-automation\/"},"modified":"2024-05-09T16:26:31","modified_gmt":"2024-05-09T10:56:31","slug":"unionbank-achieves-3x-increase-in-self-serve-users-with-ai-automation","status":"publish","type":"case-study","link":"https:\/\/view.yellow.ai\/id\/case-study\/unionbank-achieves-3x-increase-in-self-serve-users-with-ai-automation\/","title":{"rendered":"Pengguna layanan mandiri dengan otomatisasi AI di UnionBank naik 3X lipat"},"content":{"rendered":"\n
\n
\n
\n

<\/a>All Success Stories<\/a><\/p>\n\n\n\n

Pengguna layanan mandiri dengan otomatisasi AI di UnionBank naik 3X lipat<\/h1>\n\n\n\n
\n
\n
\"\"<\/figure>\n\n\n\n
\n
\n

Didirikan<\/p>\n\n\n\n

1968<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n\n\n\n
\n
\n

Website<\/p>\n\n\n\n

unionbankph.com<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\n
\"\"<\/figure>\n\n\n\n
\n
\n

Saluran<\/p>\n\n\n\n

Situs web, Facebook Messenger<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n\n\n\n
\n
\n

Bidang Penggunaan<\/p>\n\n\n\n

Permohonan kartu kredit, permohonan pinjaman, pencari lokasi cabang<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n
\n
\n
\n

Tantangan<\/a><\/p>\n<\/div>\n\n\n\n

\n

Solusi<\/a><\/p>\n<\/div>\n\n\n\n

\n

Dampak<\/a><\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

\n

Challenge<\/h2>\n\n\n\n
\n\n\n\n
\n
\n

Menghapus waktu tunggu yang lama lewat telepon dan menyelesaikan pertanyaan perbankan nasabah secara instan.<\/h3>\n<\/div>\n\n\n\n
\n

Dengan visi ‘Memimpin Masa Depan Perbankan’, UnionBank ingin memanfaatkan teknologi untuk memberikan pengalaman perbankan multisaluran bagi para nasabahnya. Mereka ingin meningkatkan pengalaman pelanggan dengan meniadakan waktu tunggu yang lama untuk menghubungi dukungan pelanggan lewat telepon menggunakan chatbot AI di dua saluran (Situs Web dan Facebook Messenger). Dengan demikian, memungkinkan opsi layanan mandiri bagi pelanggan untuk menyelesaikan pertanyaan pelanggan dengan AI percakapan secara instan.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

\n

Solusi: Agen AI dinamis – Rafa<\/h2>\n\n\n\n
\n\n\n\n
\n
\n
\n

1<\/p>\n\n\n\n

Layanan perbankan yang dipersonalisasi sesuai permintaan<\/strong><\/p>\n\n\n\n

Para nasabah UnionBank kini menerima penyelesaian instan untuk 70\u201380% pertanyaan mereka dalam bahasa pilihan mereka di situs web dan Facebook Messenger. Opsi layanan mandiri diaktifkan untuk layanan perbankan utama termasuk katalog produk dan layanan, permohonan kartu, permintaan informasi saldo, manajemen rekening, fasilitas pencairan cek secara daring yang dibantu bank, imbalan perbankan, Pencari Lokasi ATM\/Cabang, FAQ, dan lainnya.<\/p>\n<\/div>\n\n\n\n

\n
\"Layanan<\/figure>\n<\/div>\n<\/div>\n\n\n\n
\n
\n
\"Peningkatan<\/figure>\n<\/div>\n\n\n\n
\n

2<\/p>\n\n\n\n

Peningkatan pemakaian layanan mandiri<\/strong><\/p>\n\n\n\n

Bersama otomatisasi dengan dukungan teknologi AI yang diaktifkan oleh Yellow.ai, tingkat pemakaian chatbot bulanan dari UnionBank oleh nasabah  telah naik 3X lipat. Tombol ‘Sampaikan Keluhan’ selanjutnya memungkinkan umpan balik pelanggan secara instan untuk penyelesaian cepat dan kemudahan akses. Otomatisasi telah meningkatkan efisiensi kerja bagi tim dukungan pelanggan, sehingga mereka dapat berkonsentrasi pada masalah-masalah rumit sekaligus mengurangi biaya operasional secara signifikan.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

\n

Impact<\/h2>\n\n\n\n
\n\n\n
\r\n \r\n
\r\n
\r\n
\r\n
\r\n
\r\n

KEPUASAN PELANGGAN YANG TINGGI<\/p>\r\n

\r\n <\/span>\r\n

\r\n 0\r\n <\/p>\r\n X<\/span>\r\n <\/div>\r\n

<\/div>\r\n

peningkatan penggunaan chatbot, dari 28 ribu menjadi 120 ribu pengguna aktif per bulan<\/p>\n<\/div>\r\n <\/div>\r\n

\r\n

BIAYA TURUN<\/p>\r\n

\r\n <\/span>\r\n

\r\n 0\r\n <\/p>\r\n %<\/span>\r\n <\/div>\r\n

<\/div>\r\n

Penurunan biaya operasional chatbot YoY<\/p>\n<\/div>\r\n <\/div>\r\n

\r\n

AKURASI BOT<\/p>\r\n

\r\n <\/span>\r\n

\r\n 0\r\n <\/p>\r\n %<\/span>\r\n <\/div>\r\n

<\/div>\r\n

akurasi bot untuk penyelesaian yang efektif<\/p>\n<\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n <\/div>\r\n<\/div><\/div>\n\n\n\n

\n
\n
\n
\"\"<\/figure>\n\n\n\n

“Kemudahan menggunakan platform minim kode dari Yellow.ai memungkinkan Union Bank of Philippines meningkatkan skala opsi layanan mandiri nasabah dengan cepat, sehingga memungkinkan penyelesaian pertanyaan yang efisien untuk klien. Yellow.ai memastikan bahwa migrasi dari vendor lama berjalan lancar dan merekomendasikan perbaikan yang membuat pelanggan senang serta meningkatkan penggunaan chatbot kami. UnionBank telah mengalami peningkatan nyata untuk tingkat pemakaian chatbot setelah menerapkan solusi AI percakapan Yellow.ai, dari 28 ribu pengguna per bulan menjadi 120 ribu pengguna per bulan. Biaya untuk mengoperasikan dan melayani klien menggunakan chatbot turun sebesar 51%.\u201d<\/p>\n\n\n\n

Joanna J Perez<\/p>\n\n\n\n

AVP \u2013 Self Service Channels and Bots Head, UnionBank of Philippines<\/p>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n<\/div>\n<\/div>\n<\/div><\/section>\n","protected":false},"author":3,"featured_media":0,"template":"","categories":[],"case_study_category":[],"coauthors":[213],"class_list":["post-113380","case-study","type-case-study","status-publish","hentry"],"acf":[],"yoast_head":"\nPengguna layanan mandiri dengan otomatisasi AI di UnionBank naik 3X lipat - Yellow.ai<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pengguna layanan mandiri dengan otomatisasi AI di UnionBank naik 3X lipat - Yellow.ai\" \/>\n<meta property=\"og:description\" content=\"All Success Stories Pengguna layanan mandiri dengan otomatisasi AI di UnionBank naik 3X lipat Didirikan 1968 Website unionbankph.com Saluran Situs web, Facebook Messenger Bidang Penggunaan Permohonan kartu kredit, permohonan pinjaman, pencari lokasi cabang Tantangan Solusi Dampak Challenge Menghapus waktu tunggu yang lama lewat telepon dan menyelesaikan pertanyaan perbankan nasabah secara instan. Dengan visi ‘Memimpin Masa […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/view.yellow.ai\/id\/case-study\/unionbank-achieves-3x-increase-in-self-serve-users-with-ai-automation\/\" \/>\n<meta property=\"og:site_name\" content=\"Yellow.ai\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/YellowDotAI\" \/>\n<meta property=\"article:modified_time\" content=\"2024-05-09T10:56:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/yellow.ai\/wp-content\/uploads\/2023\/04\/cs-inner-hero-1.svg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@yellowdotai\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 menit\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"Amropali Shetty\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/view.yellow.ai\/id\/case-study\/unionbank-achieves-3x-increase-in-self-serve-users-with-ai-automation\/\",\"url\":\"https:\/\/view.yellow.ai\/id\/case-study\/unionbank-achieves-3x-increase-in-self-serve-users-with-ai-automation\/\",\"name\":\"Pengguna layanan mandiri dengan otomatisasi AI di UnionBank naik 3X lipat - Yellow.ai\",\"isPartOf\":{\"@id\":\"https:\/\/view.yellow.ai\/id\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/view.yellow.ai\/id\/case-study\/unionbank-achieves-3x-increase-in-self-serve-users-with-ai-automation\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/view.yellow.ai\/id\/case-study\/unionbank-achieves-3x-increase-in-self-serve-users-with-ai-automation\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/cs-inner-hero-1.svg\",\"datePublished\":\"2023-04-05T10:53:41+00:00\",\"dateModified\":\"2024-05-09T10:56:31+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/view.yellow.ai\/id\/case-study\/unionbank-achieves-3x-increase-in-self-serve-users-with-ai-automation\/#breadcrumb\"},\"inLanguage\":\"id-ID\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/view.yellow.ai\/id\/case-study\/unionbank-achieves-3x-increase-in-self-serve-users-with-ai-automation\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"id-ID\",\"@id\":\"https:\/\/view.yellow.ai\/id\/case-study\/unionbank-achieves-3x-increase-in-self-serve-users-with-ai-automation\/#primaryimage\",\"url\":\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/cs-inner-hero-1.svg\",\"contentUrl\":\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/cs-inner-hero-1.svg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/view.yellow.ai\/id\/case-study\/unionbank-achieves-3x-increase-in-self-serve-users-with-ai-automation\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/view.yellow.ai\/id\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Case Studies\",\"item\":\"https:\/\/view.yellow.ai\/id\/case-study\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Pengguna layanan mandiri dengan otomatisasi AI di UnionBank naik 3X lipat\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/view.yellow.ai\/id\/#website\",\"url\":\"https:\/\/view.yellow.ai\/id\/\",\"name\":\"Yellow.ai\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/view.yellow.ai\/id\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/view.yellow.ai\/id\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"id-ID\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/view.yellow.ai\/id\/#organization\",\"name\":\"Yellow.ai\",\"url\":\"https:\/\/view.yellow.ai\/id\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"id-ID\",\"@id\":\"https:\/\/view.yellow.ai\/id\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/yellow-logo.svg\",\"contentUrl\":\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/yellow-logo.svg\",\"width\":92,\"height\":24,\"caption\":\"Yellow.ai\"},\"image\":{\"@id\":\"https:\/\/view.yellow.ai\/id\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/YellowDotAI\",\"https:\/\/x.com\/yellowdotai\",\"https:\/\/www.youtube.com\/c\/YellowDotAI\/about\",\"https:\/\/www.linkedin.com\/company\/yellowdotai\/\",\"https:\/\/www.instagram.com\/yellowdotai\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Pengguna layanan mandiri dengan otomatisasi AI di UnionBank naik 3X lipat - Yellow.ai","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"id_ID","og_type":"article","og_title":"Pengguna layanan mandiri dengan otomatisasi AI di UnionBank naik 3X lipat - Yellow.ai","og_description":"All Success Stories Pengguna layanan mandiri dengan otomatisasi AI di UnionBank naik 3X lipat Didirikan 1968 Website unionbankph.com Saluran Situs web, Facebook Messenger Bidang Penggunaan Permohonan kartu kredit, permohonan pinjaman, pencari lokasi cabang Tantangan Solusi Dampak Challenge Menghapus waktu tunggu yang lama lewat telepon dan menyelesaikan pertanyaan perbankan nasabah secara instan. Dengan visi ‘Memimpin Masa […]","og_url":"https:\/\/view.yellow.ai\/id\/case-study\/unionbank-achieves-3x-increase-in-self-serve-users-with-ai-automation\/","og_site_name":"Yellow.ai","article_publisher":"https:\/\/www.facebook.com\/YellowDotAI","article_modified_time":"2024-05-09T10:56:31+00:00","og_image":[{"url":"https:\/\/yellow.ai\/wp-content\/uploads\/2023\/04\/cs-inner-hero-1.svg","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_site":"@yellowdotai","twitter_misc":{"Est. reading time":"4 menit","Written by":"Amropali Shetty"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/view.yellow.ai\/id\/case-study\/unionbank-achieves-3x-increase-in-self-serve-users-with-ai-automation\/","url":"https:\/\/view.yellow.ai\/id\/case-study\/unionbank-achieves-3x-increase-in-self-serve-users-with-ai-automation\/","name":"Pengguna layanan mandiri dengan otomatisasi AI di UnionBank naik 3X lipat - Yellow.ai","isPartOf":{"@id":"https:\/\/view.yellow.ai\/id\/#website"},"primaryImageOfPage":{"@id":"https:\/\/view.yellow.ai\/id\/case-study\/unionbank-achieves-3x-increase-in-self-serve-users-with-ai-automation\/#primaryimage"},"image":{"@id":"https:\/\/view.yellow.ai\/id\/case-study\/unionbank-achieves-3x-increase-in-self-serve-users-with-ai-automation\/#primaryimage"},"thumbnailUrl":"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/cs-inner-hero-1.svg","datePublished":"2023-04-05T10:53:41+00:00","dateModified":"2024-05-09T10:56:31+00:00","breadcrumb":{"@id":"https:\/\/view.yellow.ai\/id\/case-study\/unionbank-achieves-3x-increase-in-self-serve-users-with-ai-automation\/#breadcrumb"},"inLanguage":"id-ID","potentialAction":[{"@type":"ReadAction","target":["https:\/\/view.yellow.ai\/id\/case-study\/unionbank-achieves-3x-increase-in-self-serve-users-with-ai-automation\/"]}]},{"@type":"ImageObject","inLanguage":"id-ID","@id":"https:\/\/view.yellow.ai\/id\/case-study\/unionbank-achieves-3x-increase-in-self-serve-users-with-ai-automation\/#primaryimage","url":"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/cs-inner-hero-1.svg","contentUrl":"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/cs-inner-hero-1.svg"},{"@type":"BreadcrumbList","@id":"https:\/\/view.yellow.ai\/id\/case-study\/unionbank-achieves-3x-increase-in-self-serve-users-with-ai-automation\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/view.yellow.ai\/id\/"},{"@type":"ListItem","position":2,"name":"Case Studies","item":"https:\/\/view.yellow.ai\/id\/case-study\/"},{"@type":"ListItem","position":3,"name":"Pengguna layanan mandiri dengan otomatisasi AI di UnionBank naik 3X lipat"}]},{"@type":"WebSite","@id":"https:\/\/view.yellow.ai\/id\/#website","url":"https:\/\/view.yellow.ai\/id\/","name":"Yellow.ai","description":"","publisher":{"@id":"https:\/\/view.yellow.ai\/id\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/view.yellow.ai\/id\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"id-ID"},{"@type":"Organization","@id":"https:\/\/view.yellow.ai\/id\/#organization","name":"Yellow.ai","url":"https:\/\/view.yellow.ai\/id\/","logo":{"@type":"ImageObject","inLanguage":"id-ID","@id":"https:\/\/view.yellow.ai\/id\/#\/schema\/logo\/image\/","url":"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/yellow-logo.svg","contentUrl":"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/yellow-logo.svg","width":92,"height":24,"caption":"Yellow.ai"},"image":{"@id":"https:\/\/view.yellow.ai\/id\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/YellowDotAI","https:\/\/x.com\/yellowdotai","https:\/\/www.youtube.com\/c\/YellowDotAI\/about","https:\/\/www.linkedin.com\/company\/yellowdotai\/","https:\/\/www.instagram.com\/yellowdotai\/"]}]}},"_links":{"self":[{"href":"https:\/\/view.yellow.ai\/id\/wp-json\/wp\/v2\/case-study\/113380","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/view.yellow.ai\/id\/wp-json\/wp\/v2\/case-study"}],"about":[{"href":"https:\/\/view.yellow.ai\/id\/wp-json\/wp\/v2\/types\/case-study"}],"author":[{"embeddable":true,"href":"https:\/\/view.yellow.ai\/id\/wp-json\/wp\/v2\/users\/3"}],"version-history":[{"count":8,"href":"https:\/\/view.yellow.ai\/id\/wp-json\/wp\/v2\/case-study\/113380\/revisions"}],"predecessor-version":[{"id":138285,"href":"https:\/\/view.yellow.ai\/id\/wp-json\/wp\/v2\/case-study\/113380\/revisions\/138285"}],"wp:attachment":[{"href":"https:\/\/view.yellow.ai\/id\/wp-json\/wp\/v2\/media?parent=113380"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/view.yellow.ai\/id\/wp-json\/wp\/v2\/categories?post=113380"},{"taxonomy":"case_study_category","embeddable":true,"href":"https:\/\/view.yellow.ai\/id\/wp-json\/wp\/v2\/case_study_category?post=113380"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/view.yellow.ai\/id\/wp-json\/wp\/v2\/coauthors?post=113380"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}