{"id":113386,"date":"2023-04-05T14:31:04","date_gmt":"2023-04-05T09:01:04","guid":{"rendered":"https:\/\/view.yellow.ai\/case-study\/waste-connections-voice-ai-trasnforms-customer-support\/"},"modified":"2024-05-09T15:48:18","modified_gmt":"2024-05-09T10:18:18","slug":"waste-connections-voice-ai-trasnforms-customer-support","status":"publish","type":"case-study","link":"https:\/\/view.yellow.ai\/id\/case-study\/waste-connections-voice-ai-trasnforms-customer-support\/","title":{"rendered":"Waste Connections memungkinkan agen AI suara menangani 100 ribu lebih pengguna unik per tahun"},"content":{"rendered":"\n
\n
\n
\n

All Success Stories<\/a><\/p>\n\n\n\n

Waste Connections memungkinkan agen AI suara menangani 100 ribu lebih pengguna unik per tahun<\/h1>\n\n\n\n
\n
\n
\"\"<\/figure>\n\n\n\n
\n
\n

Didirikan<\/p>\n\n\n\n

1997<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n\n\n\n
\n
\n

Situs web<\/p>\n\n\n\n

www.wasteconnections.com<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\n
<\/div>\n<\/div>\n\n\n\n
\n
<\/div>\n<\/div>\n<\/div>\n\n\n\n
\n
\n
\"\"<\/figure>\n\n\n\n
\n
\n

Saluran<\/p>\n\n\n\n

Situs web, Email, Suara<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n\n\n\n
\n
\n

Bidang Penggunaan<\/p>\n\n\n\n

Penjadwalan pengangkutan, tagihan dan pembayaran, peningkatan layanan<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n
\n
\n
\n

Tantangan<\/a><\/p>\n<\/div>\n\n\n\n

\n

Solusi<\/a><\/p>\n<\/div>\n\n\n\n

\n

Dampak<\/a><\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

\n

Tantangan<\/h2>\n\n\n\n
\n\n\n\n
\n
\n

Menangani permintaan layanan pengelolaan sampah bervolume tinggi secara efisien selama 24\u00d77 dan menurunkan biaya operasional<\/h3>\n<\/div>\n\n\n\n
\n

Waste Connections menerima lebih dari 850 ribu panggilan telepon dan permintaan hubungi kami di situs web per bulan untuk layanan pengelolaan sampah yang umum seperti penjadwalan pengangkutan sampah, pelacakan pengemudi, penundaan pengangkutan, serta pelaporan pengangkutan yang terlewat. Untuk mengimbangi permintaan yang terus meningkat di seluruh Amerika Serikat dan Kanada, mereka ingin menciptakan sistem digital yang otomatis serta terukur untuk layanan pelanggan 24\u00d77 di seluruh saluran dalam berbagai bahasa.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

\n

Solusi: Agen AI dinamis – Trina<\/h2>\n\n\n\n
\n\n\n\n
\n
\n
\n

1<\/p>\n\n\n\n

Layanan pelanggan 24\/7<\/strong><\/p>\n\n\n\n

Yellow.ai menggunakan agen AI dinamis (Trina) dan bot suara di luar jam kerja untuk memberikan opsi layanan mandiri 24\/7 kepada pelanggan dalam bahasa Inggris serta Prancis melalui email, situs web, suara untuk layanan seperti penjadwalan pengangkutan, tagihan dan pembayaran, laporan pengangkutan yang terlewat, serta penangguhan liburan, dengan pengalihan ke agen live untuk masalah yang rumit.<\/p>\n<\/div>\n\n\n\n

\n
\"Layanan<\/figure>\n<\/div>\n<\/div>\n\n\n\n
\n
\n
\"Otomatisasi<\/figure>\n<\/div>\n\n\n\n
\n

2<\/p>\n\n\n\n

Otomatisasi AI suara<\/strong><\/p>\n\n\n\n

Bot suara di luar jam kerja memanfaatkan solusi otomatisasi ucapan ke teks dan teks ke ucapan untuk mengelola pertanyaan pelanggan di luar jam kerja saat agen manusia tidak tersedia. Bot suara memfilter dan memprioritaskan permintaan suara yang masuk sehingga agen dapat fokus pada tugas-tugas dengan prioritas tinggi, bukan mendengarkan semua pertanyaan yang masuk.<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
\n

3<\/p>\n\n\n\n

Umpan balik dan wawasan pelanggan<\/strong><\/p>\n\n\n\n

Agen AI dinamis Trina membantu mengumpulkan umpan balik dari pelanggan mengenai mutu layanan, ketepatan waktu pengangkutan, perilaku pengemudi, dan banyak lagi untuk memberikan wawasan serta cara meningkatkan tingkat mutu layanan.<\/p>\n<\/div>\n\n\n\n

\n
\"Umpan<\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n
\n

Dampak<\/h2>\n\n\n\n
\n\n\n
\r\n \r\n
\r\n
\r\n
\r\n
\r\n
\r\n

OTOMATISASI AI SUARA YANG EFISIEN<\/p>\r\n

\r\n <\/span>\r\n

\r\n 0\r\n <\/p>\r\n K+<\/span>\r\n <\/div>\r\n

<\/div>\r\n

pelanggan unik yang dilayani
\noleh bot suara dalam setahun<\/p>\n<\/div>\r\n <\/div>\r\n

\r\n

LAYANAN MANDIRI YANG EFEKTIF<\/p>\r\n

\r\n <\/span>\r\n

\r\n 0\r\n <\/p>\r\n K+<\/span>\r\n <\/div>\r\n

<\/div>\r\n

pengguna dilayani tanpa
\ncampur tangan manusia<\/p>\n<\/div>\r\n <\/div>\r\n

\r\n

PENANGANAN VOLUME<\/p>\r\n

\r\n <\/span>\r\n

\r\n 0\r\n <\/p>\r\n M+<\/span>\r\n <\/div>\r\n

<\/div>\r\n

pesan yang dipertukarkan
\ndalam satu kuartal<\/p>\n<\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n <\/div>\r\n<\/div><\/div>\n\n\n\n

\n
\n
\n
\"\"<\/figure>\n\n\n\n

“Yellow.ai telah membantu akselerasi perjalanan otomatisasi AI kami untuk sejumlah bidang penggunaan yang paling penting. Penerapan bot suara di Luar Jam Kerja kami dengan Yellow.ai sangatlah sukses. Menawarkan dukungan pelanggan yang andal, agen AI suara menjawab pelanggan dengan jawaban ringkas namun jelas. Otomatisasi pertanyaan rutin telah membantu kami menghemat jutaan dolar selama setahun terakhir dengan kepuasan pelanggan yang tinggi.\u201d<\/p>\n\n\n\n

Doug Mooneyham<\/strong>
Direktur, Penerapan Operasi, Waste Connections<\/p>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n<\/div>\n<\/div>\n<\/div><\/section>\n","protected":false},"author":3,"featured_media":91933,"template":"","categories":[],"case_study_category":[],"coauthors":[213],"class_list":["post-113386","case-study","type-case-study","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nWaste Connections memungkinkan agen AI suara menangani 100 ribu lebih pengguna unik per tahun - Yellow.ai<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Waste Connections memungkinkan agen AI suara menangani 100 ribu lebih pengguna unik per tahun - Yellow.ai\" \/>\n<meta property=\"og:description\" content=\"All Success Stories Waste Connections memungkinkan agen AI suara menangani 100 ribu lebih pengguna unik per tahun Didirikan 1997 Situs web www.wasteconnections.com Saluran Situs web, Email, Suara Bidang Penggunaan Penjadwalan pengangkutan, tagihan dan pembayaran, peningkatan layanan Tantangan Solusi Dampak Tantangan Menangani permintaan layanan pengelolaan sampah bervolume tinggi secara efisien selama 24\u00d77 dan menurunkan biaya operasional […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/view.yellow.ai\/id\/case-study\/waste-connections-voice-ai-trasnforms-customer-support\/\" \/>\n<meta property=\"og:site_name\" content=\"Yellow.ai\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/YellowDotAI\" \/>\n<meta property=\"article:modified_time\" content=\"2024-05-09T10:18:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/yellow.ai\/wp-content\/uploads\/2023\/04\/waste-connections-2.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"665\" \/>\n\t<meta property=\"og:image:height\" content=\"228\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@yellowdotai\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 menit\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"Amropali Shetty\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/view.yellow.ai\/id\/case-study\/waste-connections-voice-ai-trasnforms-customer-support\/\",\"url\":\"https:\/\/view.yellow.ai\/id\/case-study\/waste-connections-voice-ai-trasnforms-customer-support\/\",\"name\":\"Waste Connections memungkinkan agen AI suara menangani 100 ribu lebih pengguna unik per tahun - Yellow.ai\",\"isPartOf\":{\"@id\":\"https:\/\/view.yellow.ai\/id\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/view.yellow.ai\/id\/case-study\/waste-connections-voice-ai-trasnforms-customer-support\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/view.yellow.ai\/id\/case-study\/waste-connections-voice-ai-trasnforms-customer-support\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/waste-connections-2.webp\",\"datePublished\":\"2023-04-05T09:01:04+00:00\",\"dateModified\":\"2024-05-09T10:18:18+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/view.yellow.ai\/id\/case-study\/waste-connections-voice-ai-trasnforms-customer-support\/#breadcrumb\"},\"inLanguage\":\"id-ID\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/view.yellow.ai\/id\/case-study\/waste-connections-voice-ai-trasnforms-customer-support\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"id-ID\",\"@id\":\"https:\/\/view.yellow.ai\/id\/case-study\/waste-connections-voice-ai-trasnforms-customer-support\/#primaryimage\",\"url\":\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/waste-connections-2.webp\",\"contentUrl\":\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/waste-connections-2.webp\",\"width\":665,\"height\":228},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/view.yellow.ai\/id\/case-study\/waste-connections-voice-ai-trasnforms-customer-support\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/view.yellow.ai\/id\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Case Studies\",\"item\":\"https:\/\/view.yellow.ai\/id\/case-study\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Waste Connections memungkinkan agen AI suara menangani 100 ribu lebih pengguna unik per tahun\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/view.yellow.ai\/id\/#website\",\"url\":\"https:\/\/view.yellow.ai\/id\/\",\"name\":\"Yellow.ai\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/view.yellow.ai\/id\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/view.yellow.ai\/id\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"id-ID\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/view.yellow.ai\/id\/#organization\",\"name\":\"Yellow.ai\",\"url\":\"https:\/\/view.yellow.ai\/id\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"id-ID\",\"@id\":\"https:\/\/view.yellow.ai\/id\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/yellow-logo.svg\",\"contentUrl\":\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/yellow-logo.svg\",\"width\":92,\"height\":24,\"caption\":\"Yellow.ai\"},\"image\":{\"@id\":\"https:\/\/view.yellow.ai\/id\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/YellowDotAI\",\"https:\/\/x.com\/yellowdotai\",\"https:\/\/www.youtube.com\/c\/YellowDotAI\/about\",\"https:\/\/www.linkedin.com\/company\/yellowdotai\/\",\"https:\/\/www.instagram.com\/yellowdotai\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Waste Connections memungkinkan agen AI suara menangani 100 ribu lebih pengguna unik per tahun - Yellow.ai","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"id_ID","og_type":"article","og_title":"Waste Connections memungkinkan agen AI suara menangani 100 ribu lebih pengguna unik per tahun - Yellow.ai","og_description":"All Success Stories Waste Connections memungkinkan agen AI suara menangani 100 ribu lebih pengguna unik per tahun Didirikan 1997 Situs web www.wasteconnections.com Saluran Situs web, Email, Suara Bidang Penggunaan Penjadwalan pengangkutan, tagihan dan pembayaran, peningkatan layanan Tantangan Solusi Dampak Tantangan Menangani permintaan layanan pengelolaan sampah bervolume tinggi secara efisien selama 24\u00d77 dan menurunkan biaya operasional […]","og_url":"https:\/\/view.yellow.ai\/id\/case-study\/waste-connections-voice-ai-trasnforms-customer-support\/","og_site_name":"Yellow.ai","article_publisher":"https:\/\/www.facebook.com\/YellowDotAI","article_modified_time":"2024-05-09T10:18:18+00:00","og_image":[{"width":665,"height":228,"url":"https:\/\/yellow.ai\/wp-content\/uploads\/2023\/04\/waste-connections-2.webp","type":"image\/webp"}],"twitter_card":"summary_large_image","twitter_site":"@yellowdotai","twitter_misc":{"Est. reading time":"4 menit","Written by":"Amropali Shetty"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/view.yellow.ai\/id\/case-study\/waste-connections-voice-ai-trasnforms-customer-support\/","url":"https:\/\/view.yellow.ai\/id\/case-study\/waste-connections-voice-ai-trasnforms-customer-support\/","name":"Waste Connections memungkinkan agen AI suara menangani 100 ribu lebih pengguna unik per tahun - Yellow.ai","isPartOf":{"@id":"https:\/\/view.yellow.ai\/id\/#website"},"primaryImageOfPage":{"@id":"https:\/\/view.yellow.ai\/id\/case-study\/waste-connections-voice-ai-trasnforms-customer-support\/#primaryimage"},"image":{"@id":"https:\/\/view.yellow.ai\/id\/case-study\/waste-connections-voice-ai-trasnforms-customer-support\/#primaryimage"},"thumbnailUrl":"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/waste-connections-2.webp","datePublished":"2023-04-05T09:01:04+00:00","dateModified":"2024-05-09T10:18:18+00:00","breadcrumb":{"@id":"https:\/\/view.yellow.ai\/id\/case-study\/waste-connections-voice-ai-trasnforms-customer-support\/#breadcrumb"},"inLanguage":"id-ID","potentialAction":[{"@type":"ReadAction","target":["https:\/\/view.yellow.ai\/id\/case-study\/waste-connections-voice-ai-trasnforms-customer-support\/"]}]},{"@type":"ImageObject","inLanguage":"id-ID","@id":"https:\/\/view.yellow.ai\/id\/case-study\/waste-connections-voice-ai-trasnforms-customer-support\/#primaryimage","url":"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/waste-connections-2.webp","contentUrl":"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/waste-connections-2.webp","width":665,"height":228},{"@type":"BreadcrumbList","@id":"https:\/\/view.yellow.ai\/id\/case-study\/waste-connections-voice-ai-trasnforms-customer-support\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/view.yellow.ai\/id\/"},{"@type":"ListItem","position":2,"name":"Case Studies","item":"https:\/\/view.yellow.ai\/id\/case-study\/"},{"@type":"ListItem","position":3,"name":"Waste Connections memungkinkan agen AI suara menangani 100 ribu lebih pengguna unik per tahun"}]},{"@type":"WebSite","@id":"https:\/\/view.yellow.ai\/id\/#website","url":"https:\/\/view.yellow.ai\/id\/","name":"Yellow.ai","description":"","publisher":{"@id":"https:\/\/view.yellow.ai\/id\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/view.yellow.ai\/id\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"id-ID"},{"@type":"Organization","@id":"https:\/\/view.yellow.ai\/id\/#organization","name":"Yellow.ai","url":"https:\/\/view.yellow.ai\/id\/","logo":{"@type":"ImageObject","inLanguage":"id-ID","@id":"https:\/\/view.yellow.ai\/id\/#\/schema\/logo\/image\/","url":"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/yellow-logo.svg","contentUrl":"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/yellow-logo.svg","width":92,"height":24,"caption":"Yellow.ai"},"image":{"@id":"https:\/\/view.yellow.ai\/id\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/YellowDotAI","https:\/\/x.com\/yellowdotai","https:\/\/www.youtube.com\/c\/YellowDotAI\/about","https:\/\/www.linkedin.com\/company\/yellowdotai\/","https:\/\/www.instagram.com\/yellowdotai\/"]}]}},"_links":{"self":[{"href":"https:\/\/view.yellow.ai\/id\/wp-json\/wp\/v2\/case-study\/113386","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/view.yellow.ai\/id\/wp-json\/wp\/v2\/case-study"}],"about":[{"href":"https:\/\/view.yellow.ai\/id\/wp-json\/wp\/v2\/types\/case-study"}],"author":[{"embeddable":true,"href":"https:\/\/view.yellow.ai\/id\/wp-json\/wp\/v2\/users\/3"}],"version-history":[{"count":8,"href":"https:\/\/view.yellow.ai\/id\/wp-json\/wp\/v2\/case-study\/113386\/revisions"}],"predecessor-version":[{"id":138276,"href":"https:\/\/view.yellow.ai\/id\/wp-json\/wp\/v2\/case-study\/113386\/revisions\/138276"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/view.yellow.ai\/id\/wp-json\/wp\/v2\/media\/91933"}],"wp:attachment":[{"href":"https:\/\/view.yellow.ai\/id\/wp-json\/wp\/v2\/media?parent=113386"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/view.yellow.ai\/id\/wp-json\/wp\/v2\/categories?post=113386"},{"taxonomy":"case_study_category","embeddable":true,"href":"https:\/\/view.yellow.ai\/id\/wp-json\/wp\/v2\/case_study_category?post=113386"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/view.yellow.ai\/id\/wp-json\/wp\/v2\/coauthors?post=113386"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}