{"id":148042,"date":"2023-04-06T10:19:32","date_gmt":"2023-04-06T04:49:32","guid":{"rendered":"https:\/\/view.yellow.ai\/case-study\/how-bajaj-finserv-boosts-cx\/"},"modified":"2023-04-06T10:19:32","modified_gmt":"2023-04-06T04:49:32","slug":"how-bajaj-finserv-boosts-cx","status":"publish","type":"case-study","link":"https:\/\/view.yellow.ai\/uk\/case-study\/how-bajaj-finserv-boosts-cx\/","title":{"rendered":"How Bajaj Finserv saved $16M over the last year"},"content":{"rendered":"\n
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<\/a>All Success Stories<\/a><\/p>\n\n\n\n

Bajaj Finserv scales in revenue and CX with Yellow.ai<\/h1>\n\n\n\n

<\/p>\n\n\n\n

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\"\"<\/figure>\n\n\n\n
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Founded<\/p>\n\n\n\n

2007<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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\"\"<\/figure>\n\n\n\n
\n
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Website<\/p>\n\n\n\n

www.bajajfinserv.in<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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\"\"<\/figure>\n\n\n\n
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Channels<\/p>\n\n\n\n

Website, PWA, WhatsaApp, Alexa & Google<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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\"\"<\/figure>\n\n\n\n
\n
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Use Cases<\/p>\n\n\n\n

Customer Support, Engagement & Commerce<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n
\n
\n
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Challenge<\/a><\/p>\n<\/div>\n\n\n\n

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Solution<\/a><\/p>\n<\/div>\n\n\n\n

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Impact<\/a><\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Challenge<\/h2>\n\n\n\n
\n\n\n\n
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Differentiating in the highly competitive market<\/h3>\n<\/div>\n\n\n\n
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India\u2019s financial market is a highly competitive and cluttered market. To differentiate itself from the herd, Bajaj Finserv needed a solution that would help them offer superior Customer experience whilst keeping the cost under control.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Solution: Multilingual Virtual Assistant – BLU<\/h2>\n\n\n\n
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1<\/p>\n\n\n\n

Omnichannel solution<\/p>\n\n\n\n

Yellow.ai<\/a> built a multilingual Virtual Assistant, BLU, which was deployed on 5 channels to help users across the customer lifecycle. The bot solves user queries, sells financial solutions and has become an integral part of web sales and services for Bajaj. In 2020 alone, it accounted for over $100M in sales.<\/p>\n<\/div>\n\n\n\n

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\"\"<\/figure>\n<\/div>\n<\/div>\n\n\n\n
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\"\"<\/figure>\n<\/div>\n\n\n\n
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2<\/p>\n\n\n\n

Smart integrations<\/p>\n\n\n\n

Blu had smooth integrations with Bajaj Finserv’s existing CRM & billing systems which enabled seamless operations without the team having to learn to work with something new. Blu was designed to blend into Bajaj Finserv’s existing tool and app ecosystems and function as an unified team.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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3<\/p>\n\n\n\n

Voice Bot services<\/p>\n\n\n\n

Voice Bot<\/a> services were deployed to further better customer servicing and renewal services. yellow.ai’s best in tech Voice assistants helped Bajaj services streamline conversations and foster relationships with customers, at scale.<\/p>\n<\/div>\n\n\n\n

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\"\"<\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n
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Impact<\/h2>\n\n\n\n
\n\n\n
\r\n \r\n
\r\n
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VOLUME HANDLING<\/p>\r\n

\r\n <\/span>\r\n

\r\n 0\r\n <\/p>\r\n Mn<\/span>\r\n <\/div>\r\n

<\/div>\r\n

Conversations handled so far<\/p>\n<\/div>\r\n <\/div>\r\n

\r\n

COST SAVINGS<\/p>\r\n

\r\n $<\/span>\r\n

\r\n 0\r\n <\/p>\r\n Mn<\/span>\r\n <\/div>\r\n

<\/div>\r\n

Saved over the last one year<\/p>\n<\/div>\r\n <\/div>\r\n

\r\n

HIGH ACCURACY<\/p>\r\n

\r\n <\/span>\r\n

\r\n 0\r\n <\/p>\r\n %<\/span>\r\n <\/div>\r\n

<\/div>\r\n

Bot Accuracy<\/p>\n<\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n <\/div>\r\n<\/div><\/div>\n","protected":false},"author":1,"featured_media":0,"template":"","categories":[],"case_study_category":[],"coauthors":[],"class_list":["post-148042","case-study","type-case-study","status-publish","hentry"],"acf":[],"yoast_head":"\nHow Bajaj Finserv saved $16M over the last year - Yellow.ai<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"uk_UA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Bajaj Finserv saved $16M over the last year - Yellow.ai\" \/>\n<meta property=\"og:description\" content=\"All Success Stories Bajaj Finserv scales in revenue and CX with Yellow.ai Founded 2007 Website www.bajajfinserv.in Channels Website, PWA, WhatsaApp, Alexa & Google Use Cases Customer Support, Engagement & Commerce Challenge Solution Impact Challenge Differentiating in the highly competitive market India\u2019s financial market is a highly competitive and cluttered market. 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