{"id":148048,"date":"2023-04-05T17:51:05","date_gmt":"2023-04-05T12:21:05","guid":{"rendered":"https:\/\/view.yellow.ai\/case-study\/how-sayurbox-boosts-cx\/"},"modified":"2023-04-05T17:51:05","modified_gmt":"2023-04-05T12:21:05","slug":"how-sayurbox-boosts-cx","status":"publish","type":"case-study","link":"https:\/\/view.yellow.ai\/uk\/case-study\/how-sayurbox-boosts-cx\/","title":{"rendered":"How Sayurbox increased its CSAT scores by 45% with WhatsApp chatbots"},"content":{"rendered":"\n
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<\/a>All Success Stories<\/a><\/p>\n\n\n\n

Sayurbox boosts customer experience while reducing costs and increasing revenue<\/h1>\n\n\n\n

<\/p>\n\n\n\n

\n
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\"\"<\/figure>\n\n\n\n
\n
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Founded<\/p>\n\n\n\n

2016<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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\"\"<\/figure>\n\n\n\n
\n
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Website<\/p>\n\n\n\n

www.sayurbox.com<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\n
\"\"<\/figure>\n\n\n\n
\n
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Channels<\/p>\n\n\n\n

WhatsApp, Email, Mobile Application<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n\n\n\n
\n
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Use Cases<\/p>\n\n\n\n

Customer Support, Engagement<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n
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Challenge<\/a><\/p>\n<\/div>\n\n\n\n

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Solution<\/a><\/p>\n<\/div>\n\n\n\n

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Impact<\/a><\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Challenge<\/h2>\n\n\n\n
\n\n\n\n
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Managing the large volume of incoming queries and lack of agent availability.<\/h3>\n<\/div>\n\n\n\n
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The client serves an altruistic purpose of dis-entwining the demand and supply chain for a vast population and faced umpteen customer support queries with long wait time and limited agent help<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Solution: Omnichannel Virtual Assistant<\/h2>\n\n\n\n
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1<\/p>\n\n\n\n

End-to-end solution<\/p>\n\n\n\n

Yellow.ai built a digital assistant that answers customer queries and helps with placing, tracking, and confirming an order followed by COD payment through the API provided by SayurBox.<\/p>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n<\/div>\n<\/div>\n\n\n\n
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\"\"<\/figure>\n<\/div>\n\n\n\n
\n

2<\/p>\n\n\n\n

Omnichannel VA<\/p>\n\n\n\n

Customers can interact with the virtual assistant on WhatsApp and Web, providing easily accessible support and improving customer experience by leaps<\/strong><\/a> and bounds.<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
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3<\/p>\n\n\n\n

Accurate query resolution<\/p>\n\n\n\n

A support desk runs on a reactive basis wherein the query is simply routed. The Sayurbox virtual assistant searches multiple systems to find the best match for the query. The accuracy of this system querying increases with conversations. The more people converse with the chatbot, the better and more precise will be the resolution.<\/p>\n<\/div>\n\n\n\n

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\"\"<\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n
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Impact<\/h2>\n\n\n\n
\n\n\n
\r\n \r\n
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\r\n
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High Customer Satisfaction<\/p>\r\n

\r\n <\/span>\r\n

\r\n 0\r\n <\/p>\r\n %<\/span>\r\n <\/div>\r\n

<\/div>\r\n

Increase in CSAT<\/p>\n<\/div>\r\n <\/div>\r\n

\r\n

EFFECTIVE SELF SERVE<\/p>\r\n

\r\n <\/span>\r\n

\r\n 0\r\n <\/p>\r\n \/7<\/span>\r\n <\/div>\r\n

<\/div>\r\n

Customer Support<\/p>\n<\/div>\r\n <\/div>\r\n

\r\n

BETTER ENGAGEMENT<\/p>\r\n

\r\n <\/span>\r\n Reduced<\/span>\r\n <\/div>\r\n
<\/div>\r\n

Cart Abandonment<\/p>\n<\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n <\/div>\r\n<\/div><\/div>\n","protected":false},"author":1,"featured_media":0,"template":"","categories":[],"case_study_category":[],"coauthors":[],"class_list":["post-148048","case-study","type-case-study","status-publish","hentry"],"acf":[],"yoast_head":"\nHow Sayurbox increased its CSAT scores by 45% with WhatsApp chatbots - Yellow.ai<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"uk_UA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Sayurbox increased its CSAT scores by 45% with WhatsApp chatbots - Yellow.ai\" \/>\n<meta property=\"og:description\" content=\"All Success Stories Sayurbox boosts customer experience while reducing costs and increasing revenue Founded 2016 Website www.sayurbox.com Channels WhatsApp, Email, Mobile Application Use Cases Customer Support, Engagement Challenge Solution Impact Challenge Managing the large volume of incoming queries and lack of agent availability. 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