{"id":148209,"date":"2024-02-23T13:25:38","date_gmt":"2024-02-23T07:55:38","guid":{"rendered":"https:\/\/view.yellow.ai\/email-support-simplified\/"},"modified":"2024-02-23T13:25:38","modified_gmt":"2024-02-23T07:55:38","slug":"email-support-simplified","status":"publish","type":"page","link":"https:\/\/view.yellow.ai\/uk\/email-support-simplified\/","title":{"rendered":"Email support simplified"},"content":{"rendered":"\n<section class=\"wp-block-group bfsi-hero-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h1 id='email-support-simplified'  id=\"boomdevs_1\" class=\"wp-block-heading has-text-align-center\" >Email support simplified<\/h1>\n\n\n\n<p class=\"has-text-align-center p3\">Automate upto 80% of incoming email queries to drive quick, empathetic resolutions while reducing operational cost<\/p>\n\n\n\n<div class=\"wp-block-group video-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-video\"><video autoplay controls loop poster=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/03\/Screenshot-2024-02-27-at-6.47.02\u202fPM.webp\" src=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/02\/Email-Automation-2024-Video_V4_WO-Subtitles.mp4\"><\/video><\/figure>\n<\/div><\/div>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-group bfsi-sec1 bg-color violet\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-4 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<h2 id='transform-your-email-support-experience-to-drive-measurable-business-impact'  id=\"boomdevs_2\" class=\"wp-block-heading\" >Transform your email support experience to drive measurable business impact<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns sec-colls is-layout-flex wp-container-core-columns-is-layout-3 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column sec-coll-2 is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns sec-coll-2-colls business-impact-mb is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column sec-coll-2-coll is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center header1\">80%<\/p>\n\n\n\n<p class=\"has-text-align-center p1\">Emails Self-served<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column sec-coll-2-coll is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center header1\">60%<\/p>\n\n\n\n<p class=\"has-text-align-center p1\">Reduction in operational costs<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns sec-coll-2-colls is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column sec-coll-2-coll is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center header1\">85%<\/p>\n\n\n\n<p class=\"has-text-align-center p1\">Reduction in ticket volumes<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column sec-coll-2-coll is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center header1\">20%<\/p>\n\n\n\n<p class=\"has-text-align-center p1\">improvement in FCR<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-group fp-sec-7\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-5 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center content-col is-layout-flow wp-block-column-is-layout-flow\">\n<h2 id='advanced-email-understanding'  id=\"boomdevs_3\" class=\"wp-block-heading\" >Advanced email understanding<\/h2>\n\n\n\n<p>Powered by LLMs, Yellow.ai Email Automation comprehends complex mail written in everyday language<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Understands long, unstructured mails&nbsp;<\/li>\n\n\n\n<li>Identifies multiple intents in the email<\/li>\n\n\n\n<li>Recognizes urgency and user sentiment<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center img-col is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"828\" loading=\"lazy\" src=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/02\/email-support-simplified-LP-1.webp\" alt=\"\" class=\"wp-image-131068\" srcset=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/02\/email-support-simplified-LP-1.webp 1000w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/02\/email-support-simplified-LP-1-300x248.webp 300w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/02\/email-support-simplified-LP-1-768x636.webp 768w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/02\/email-support-simplified-LP-1-150x124.webp 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center img-col is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"828\" loading=\"lazy\" src=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/02\/email-support-simplified-LP-2-updated.webp\" alt=\"\" class=\"wp-image-131166\" srcset=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/02\/email-support-simplified-LP-2-updated.webp 1000w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/02\/email-support-simplified-LP-2-updated-300x248.webp 300w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/02\/email-support-simplified-LP-2-updated-768x636.webp 768w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/02\/email-support-simplified-LP-2-updated-150x124.webp 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center content-col is-layout-flow wp-block-column-is-layout-flow\">\n<h2 id='automated-workflow-triggering'  id=\"boomdevs_4\" class=\"wp-block-heading\" >Automated workflow triggering<\/h2>\n\n\n\n<p>Execute relevant downstream workflows automatically based on email intent identified<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refer knowledge base for relevant resolutions<\/li>\n\n\n\n<li>Escalate to the right team<\/li>\n\n\n\n<li>Transfer to agent for complex use cases<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center content-col is-layout-flow wp-block-column-is-layout-flow\">\n<h2 id='empathetic-personalized-resolutions'  id=\"boomdevs_5\" class=\"wp-block-heading\" >Empathetic, personalized resolutions<\/h2>\n\n\n\n<p>Go beyond templatized resolutions and give your customers a truly human self-serve experience<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cross-refer user details with CRM for contextual resolutions<\/li>\n\n\n\n<li>Identify user sentiment for customized response<\/li>\n\n\n\n<li>Ensure adherence to company content guidelines while replying<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center img-col is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"828\" loading=\"lazy\" src=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/02\/email-support-simplified-LP-3.webp\" alt=\"\" class=\"wp-image-131076\" srcset=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/02\/email-support-simplified-LP-3.webp 1000w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/02\/email-support-simplified-LP-3-300x248.webp 300w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/02\/email-support-simplified-LP-3-768x636.webp 768w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/02\/email-support-simplified-LP-3-150x124.webp 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-8 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center img-col is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"828\" loading=\"lazy\" src=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/02\/email-support-simplified-LP-4.webp\" alt=\"\" class=\"wp-image-131080\" srcset=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/02\/email-support-simplified-LP-4.webp 1000w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/02\/email-support-simplified-LP-4-300x248.webp 300w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/02\/email-support-simplified-LP-4-768x636.webp 768w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/02\/email-support-simplified-LP-4-150x124.webp 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center content-col is-layout-flow wp-block-column-is-layout-flow\">\n<h2 id='ai-powered-agent-assist'  id=\"boomdevs_6\" class=\"wp-block-heading\" >AI-powered agent assist<\/h2>\n\n\n\n<p>Seamless transfer to human agent depending on customer query&nbsp;&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>AI-powered response suggestions to human agent<\/li>\n\n\n\n<li>Automated trigger for agent transfer when negative user sentiment detected<\/li>\n\n\n\n<li>Human agent looped in as a fallback for specific complex queries<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center mb0 is-layout-flex wp-container-core-columns-is-layout-9 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center content-col is-layout-flow wp-block-column-is-layout-flow\">\n<h2 id='connect-with-existing-systems'  id=\"boomdevs_7\" class=\"wp-block-heading\" >Connect with existing systems<\/h2>\n\n\n\n<p>Provide resolutions based on customer insights like demography, location, preferences, and more<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Seamless integration with underlying systems, including existing ticketing systems and CRM tools<\/li>\n\n\n\n<li>Conversations over mail between customers and the email bot recorded in the CRM for reference<\/li>\n\n\n\n<li>Access the previous mail history stored in CRM to deliver contextual responses based on past interactions<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center img-col is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"828\" loading=\"lazy\" src=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/02\/email-support-simplified-LP-5.webp\" alt=\"\" class=\"wp-image-131084\" srcset=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/02\/email-support-simplified-LP-5.webp 1000w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/02\/email-support-simplified-LP-5-300x248.webp 300w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/02\/email-support-simplified-LP-5-768x636.webp 768w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2024\/02\/email-support-simplified-LP-5-150x124.webp 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<div class=\"wp-block-group bfsi-sec5 bg-color beige\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\t<div id=\"yellow-frontpage-slider-block_d2be3c183e77058135ad4eec4ceb6b9e\" class=\"yellow-frontpage-slider\">\r\n\t\t<div class=\"frontpage-slider\">\r\n\t\t\t\t\t\t\t\t<div class=\"single\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide-wrap left-img\">\r\n\t\t\t\t\t\t\t<div class=\"left\">\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t<p class=\"subheader\">\r\n\t\t\t\t\t\t\t\t\tRandstad USA\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t<h3 id=\"boomdevs_8\" class=\"regular\">\r\n\t\t\t\t\t\t\t\t\t\u201cYellow.ai\u2019s Email Automation feature is a game-changer for businesses looking to streamline their support operations on email. Leveraging LLMs to identify multiple intents, generating responses and even escalate to the right teams is a technological breakthrough. We are excited to collaborate with Yellow.ai in improving email support to drive better customer experience.\u201d\t\t\t\t\t\t\t\t<\/h3>\r\n\t\t\t\t\t\t\t\t<p class=\"author-name\">\r\n\t\t\t\t\t\t\t\t\tJessica Osborn\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t<p class=\"author-designation\">\r\n\t\t\t\t\t\t\t\t\tIT Operations Manager\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"right\">\r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"522\" height=\"420\" src=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/randstad.webp\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/randstad.webp 522w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/randstad-300x241.webp 300w\" sizes=\"auto, (max-width: 522px) 100vw, 522px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"card-logo\">\r\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"109\" height=\"28\" src=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/02\/randstad.svg\" class=\"attachment-full size-full\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"single\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide-wrap left-img\">\r\n\t\t\t\t\t\t\t<div class=\"left\">\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t<p class=\"subheader\">\r\n\t\t\t\t\t\t\t\t\tWaste Connections\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t<h3 id=\"boomdevs_9\" class=\"regular\">\r\n\t\t\t\t\t\t\t\t\t&#8220;Yellow.ai has been a leading player in enabling businesses to drive accurate, human-like resolutions and their latest product &#8211; Email Automation will help extend this to one of the most preferred channels for support, email. The fact that it\u2019s powered by multi-LLMs makes it a breakthrough innovation and we are excited to see how it can help us self-serve incoming queries and reduce operational costs.&#8221;\t\t\t\t\t\t\t\t<\/h3>\r\n\t\t\t\t\t\t\t\t<p class=\"author-name\">\r\n\t\t\t\t\t\t\t\t\tEric Hansen\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t<p class=\"author-designation\">\r\n\t\t\t\t\t\t\t\t\tChief Information Officer\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"right\">\r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"1044\" height=\"840\" src=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/testimonial-waste-connections.webp\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/testimonial-waste-connections.webp 1044w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/testimonial-waste-connections-300x241.webp 300w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/testimonial-waste-connections-1024x824.webp 1024w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/testimonial-waste-connections-768x618.webp 768w\" sizes=\"auto, (max-width: 1044px) 100vw, 1044px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"card-logo\">\r\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"1560\" height=\"478\" src=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/waste-connections-logo.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/waste-connections-logo.png 1560w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/waste-connections-logo-300x92.png 300w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/waste-connections-logo-1024x314.png 1024w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/waste-connections-logo-768x235.png 768w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2023\/04\/waste-connections-logo-1536x471.png 1536w\" sizes=\"auto, (max-width: 1560px) 100vw, 1560px\" \/>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t<div class=\"pager-div\">\r\n\t\t\t<div class=\"pager\">\r\n\t\t\t\t<div class=\"prev\"><\/div>\r\n\t\t\t\t<div class=\"next\"><\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\t<\/div><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\t<div id=\"yellow-cta-block_5ab5daaf147c081a0c146cbbc3174a65\" class=\"yellow-cta\">\r\n\t\t<div class=\"left\">\r\n\t\t\t<div class=\"left-wrap\">\r\n\t\t\t\t<h4 id=\"boomdevs_10\">\r\n\t\t\t\t\tReduce support operations costs by upto 60% \t\t\t\t<\/h4>\r\n\t\t\t\t\t\t\t\t<div class=\"button-div\">\r\n\t\t\t\t\t<a href=\"#request-demo\"\r\n\t\t\t\t\t\tclass=\"button hubspot-button-click\">\r\n\t\t\t\t\t\tBook a demo\t\t\t\t\t<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t<div class=\"right\">\r\n\t\t\t<img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"1692\" height=\"860\" src=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2022\/05\/generational-differences-in-customer-service-expectations-thumbnail.webp\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/view.yellow.ai\/wp-content\/uploads\/2022\/05\/generational-differences-in-customer-service-expectations-thumbnail.webp 1692w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2022\/05\/generational-differences-in-customer-service-expectations-thumbnail-300x152.webp 300w, https:\/\/view.yellow.ai\/wp-content\/uploads\/2022\/05\/generational-differences-in-customer-service-expectations-thumbnail-1024x520.webp 1024w, 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