{"id":149199,"date":"2022-06-09T16:32:04","date_gmt":"2022-06-09T11:02:04","guid":{"rendered":"https:\/\/view.yellow.ai\/telecom-chatbot\/"},"modified":"2022-06-09T16:32:04","modified_gmt":"2022-06-09T11:02:04","slug":"telecom-chatbot","status":"publish","type":"page","link":"https:\/\/view.yellow.ai\/uk\/telecom-chatbot\/","title":{"rendered":"Telecom"},"content":{"rendered":"\n
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Power your telecom business using Yellow.ai\u2019s Dynamic Automation Platform<\/h1>\n\n\n\n

 Achieve 60% cost reduction and 40% improved CSAT with generative AI<\/p>\n\n\n\n

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Book a demo<\/a><\/div>\n<\/div>\n\n\n\n
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Have personalized conversations with customers<\/strong>, at every step of their buying journey.<\/h3>\n\n\n\n
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90%<\/p>\n\n\n\n

queries self- served<\/p>\n<\/div>\n\n\n\n

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60%<\/p>\n\n\n\n

increase in customer engagement<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n

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Efficient and customer-focused telecom support<\/h2>\n\n\n\n

Harness the capabilities of cutting-edge conversational AI to seamlessly acquire new subscribers and retain existing ones, all while minimizing operational expenses.<\/p>\n\n\n\n

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Track real-time availability of services<\/h2>\n\n\n\n

Track orders and their status on a wide variety of text ( SMS, Whatsapp and more) and voice channels. Integrate seamlessly with existing CRM\/ERP platforms to provide customers with real-time updates.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

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Personalize conversations based on specific needs<\/h2>\n\n\n\n

Recommend personalized connectivity plans based on a customer\u2019s requirement, suggest add-ons and provide customized solutions via goal-based conversations to engage with customers at the right time.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

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Interactive conversations with Voice AI<\/h2>\n\n\n\n

With advanced Voice AI capabilities, go to market 50% faster and deploy Voice AI Agents that understand context and exhibit empathy. Have personalized conversations with customers for queries related to network plans or troubleshooting.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n

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Go live with telecom AI bots 2X faster<\/h2>\n\n\n\n
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Get started<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n
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\r\n\t\t\t\t\t\tEngage with customers, no matter where they are\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t

\r\n\t\t\t\t\t\tUse dynamic AI agents trained on industry specific multi-LLMs (Large Language Models) to understand telecom related queries, and improve customer engagement by 60%\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t\t\t\t\t\tExplore plans\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t
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Enable customers to compare and choose plans of their choice<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t\t\t\t\t\tPayment reminders\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t
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Send out reminders on text and voice channels to reduce missed payments<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t\t\t\t\t\tTroubleshooting assistance\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t
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Provide instant service for WiFi, or mobile connectivity issues by walking them through diagnostic steps<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\t<\/div><\/section>\n\n\n\n
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\r\n\t\t\t\t\t\tGet the most out of your marketing efforts\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t

\r\n\t\t\t\t\t\tUse Yellow.ai\u2019s Conversational Commerce Cloud to create AI-powered marketing templates, omnichannel workflows in a matter of minutes and run targeted campaigns to improve conversion rates by 50%\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t\t\t\t\t\tTemplates Powered by Generative AI\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t
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Just input tone, context and user segment to get AI generated marketing templates<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t
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\r\n\t\t\t\t\t\t\t\t\t\tAI generated workflows\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t
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Generate campaign workflows instantly to promote discounts and run loyalty programs.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t
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\r\n\t\t\t\t\t\t\t\t\t\tPersonalized promotions\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t
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Leverage customer data platform to run hyper-targeted marketing campaigns<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\t<\/div><\/section>\n\n\n\n
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Supercharge your support team<\/h2>\n\n\n\n

With Yellow.ai\u2019s Conversational Service Cloud, agents can use AI-enabled response suggestions, get historical context into conversations and troubleshoot requests quickly, and boost agent productivity by 50%<\/p>\n\n\n\n

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AI-Powered Suggestions<\/h4>\n\n\n\n

Empower support agents with canned suggestions to provide quicker resolutions<\/p>\n\n\n\n

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Chat summarizer<\/h4>\n\n\n\n

Summarize agent chats using Generative AI to keep conversation log and track agent performance<\/p>\n\n\n\n

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Performance Insights<\/h4>\n\n\n\n

Leverage AI-generated conversation insights to coach agents and improve performance<\/p>\n\n\n\n

\"\"<\/figure>\n<\/div>\n<\/div>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"

Power your telecom business using Yellow.ai\u2019s Dynamic Automation Platform  Achieve 60% cost reduction and 40% improved CSAT with generative AI Have personalized conversations with customers, at every step of their buying journey. 90% queries self- served 60% increase in customer engagement Efficient and customer-focused telecom support Harness the capabilities of cutting-edge conversational AI to seamlessly […]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":254,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[],"guides_categories":[],"page_categories":[],"coauthors":[210],"class_list":["post-149199","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nTelecom - Yellow.ai<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"uk_UA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Telecom - 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