Platform
Channels
Transform BFSI services with fast, secure, and scalable AI
Offer 24/7, instant banking customer service and personalize conversations across 35+ channels and 135+ languages with a human-like, secure AI-first platform.
Boost your ROI with leading AI, trusted by 1100+ enterprises
90%
automation of financial queries
40%
increase in customer satisfaction
60%
reduction in operational costs
50%
boost in banking agent productivity
From instant setup to zero wait times: Drive service excellence in BFSI
Where AI efficiency meets human-like empathy: Achieve faster time to value with rapid setup, and resolve banking queries rapidly with <1% hallucinations.
Go live 2x faster with 150+ prebuilt templates and no-code AI
Deploy easy-to-use Generative AI-driven banking agents in seconds, without the need for coding or NLP training. Achieve high flexibility at 60% lower operational costs- Integrate AI agents with 100+ out-of-the-box CRM and billing systems.
Trim wait times with anytime, anywhere banking
Deliver round-the-clock customer service, beyond banking agent working hours across diverse channels. Handle FAQs related to interest rates, loan eligibility, opening bank accounts, updating policies, cancellations, and more.
Drive meaningful interactions on the fly with voice AI
Build customer connections with human-like conversations using voice AI agents capable of language switching and interruption handling. Handle scenarios with empathy like replacing or blocking cards, and responding to fraud alerts.
Gain unmatched confidence with enterprise-grade security
Our top priority is privacy and security of your data! That’s why Yellow.ai is ISO certified, HIPAA, SOC2, GDPR, and PDPA compliant – giving you peace of mind and the assurance that your data’s privacy and security are intact.
- Role-based access control, single sign-on, OAuth, and SAML integration at bot level
- TLS 1.3 encryption in transit (TLS 1.2 supported for backward compatibility), AES 256 encryption at rest.
- Pentests & vulnerability management on the code and platform levels; WAF, DDOS, IPS & IDS covered
Enhance banking services with a perfect blend of AI+humans
Transfer complex queries to live banking agents with historical context via chat summaries. Enable auto-suggestions based on past queries, transactions, policy purchases, etc using AI Omnichannel Agent Inbox.
How Yellow.ai’s dynamic AI agents are transforming
customer experiences in the BFSI industry
UnionBank of Philippines
“The ease of using Yellow.ai’s low-code platform enabled Union Bank of Philippines to quickly scale customer self-serve options, allowing efficient query resolution for clients. Yellow.ai ensured that the migration from the old vendor was seamless and recommended fixes that delighted customers and increased the usage of our chatbot. UnionBank has seen a marked increase in chatbot adoption rates post deploying Yellow.ai’s conversation AI solutions from 28k users per month to 120k users per month. Costs for operating and catering to clients using the chatbot have gone down by 51%.”
51%
YoY reduction in chatbot OPEX
We've been called gamechangers for a reason.
The most trusted & award-winning AI platform out there.
