Platform
Solutions
By Industry
LLMs
Resources
Safe AI
Organization
Coda Payments
Founded
2011
Website
www.codapayments.com
Industry
Fintech
Channels
Website, Facebook
Use Cases
Customer Support, FAQs, Live agent support
Headquartered in Singapore, Coda is a leading provider of secure, cross-border monetisation solutions for digital products and services in over 65 markets globally. One of Coda’s primary solutions, Codashop, provides a safe, secure, and seamless web-based alternative for users to purchase mobile game currency top-ups and other digital content using their preferred local payment methods – including direct carrier billings and e-wallets. mobile games. Catering to a large global gaming community, a customized AI automation solution is crucial in facilitating effective, efficient and hassle-free customer support experiences across multiple markets.
1
24×7 customer self serve
Utilising Conversational AI, Yellow.ai helped Coda implement dynamic AI chatbots across six markets, providing users with self-service options for quick resolution on product purchase queries. Accessible in local languages on the website and Facebook, the bot directs gamers through basic steps to address questions, backed by a comprehensive FAQ menu for routine inquiries, thereby enabling human agents to focus on more complex tasks.
2
Gamified AI Chatbot Experience
Designed for Coda’s dynamic gaming audience, Yellow.ai has crafted a tailored user interface that provides an exceptionally personalised chatbot experience reminiscent of navigating a website. This is a completely gamified experience, allowing users to explore freely instead of adhering to predetermined paths, ensuring they obtain the desired information in a dynamic and engaging manner.
3
Data-driven insights
Coda can access live dashboards, analytics widgets, and data visualization tools that offer actionable insights into customer journeys. This capability enables them to consistently provide prompt, seamless, and satisfying customer support experiences every day.
Deflection rate
0
%of queries automated
High volumes handled
0
M+messages exchanged every quarter
High adoption rate
0
K+active users handled every quarter in 6 markets
Coda is known for being customer-obsessed. And we really do walk the talk when it comes to delivering exceptional customer experiences. To ensure we stay ahead, we’re always on the lookout for ways to improve the quality and efficiency of our responses to the diverse and wide range of our valued customers around the world. Yellow.ai’s Conversational AI platform, an industry-leading AI chatbot, has allowed us to do exactly this. It provides a gamified navigation experience, streamlining processes and setting high standards for responsiveness and service quality. With an intuitive interface tailored to a youthful demographic across six markets, 85% of customer queries are instantly resolved without human intervention, fostering loyalty and retention in a fiercely competitive landscape.
Bharati Amarnani
Coda, VP of Customer Support & Product Operations
