Pelago reimagines customer experience with generative AI powered conversational AI agents

“Revolutionizing customer support in the logistics industry, Lion Parcel is driving an unparalleled service experience for customers with Generative AI-powered dynamic chatbots enabled by Yellow.ai. Our customers enjoy self-serve options for instant query resolution across their preferred digital platforms, ranging from general inquiries to tracking packages with ease.

By deploying YellowG, we’ve elevated convenience and efficiency with 85% automation, ensuring every interaction exceeds expectations, with minimal human intervention. Lion Parcel is proud to lead the way in customer-centric logistics solutions, delivering exceptional service with the power of AI.”

“Pelago is committed to offering world class digital travel experiences by connecting consumers to global and local cultures with hassle free service delivery. By leveraging Yellow.ai’s Dynamic Automation Platform, and Generative AI technology we are able to provide 24/7 customer support with minimal human involvement, and greatly boost agent productivity for routine queries.

Generative AI allows us to offer personalized travel recommendations on our digital channels with human-like interactions while analyzing user preferences and historical data to suggest destinations, accommodations, and activities tailored to individual travelers’ tastes, enhancing the overall travel experience.”

“Pelago is committed to offering world class digital travel experiences by connecting consumers to global and local cultures with hassle free service delivery. By leveraging Yellow.ai’s Dynamic Automation Platform, and Generative AI technology we are able to provide 24/7 customer support with minimal human involvement, and greatly boost agent productivity for routine queries.

Generative AI allows us to offer personalized travel recommendations on our digital channels with human-like interactions while analyzing user preferences and historical data to suggest destinations, accommodations, and activities tailored to individual travelers’ tastes, enhancing the overall travel experience.”

“Pelago is committed to offering world class digital travel experiences by connecting consumers to global and local cultures with hassle free service delivery. By leveraging Yellow.ai’s Dynamic Automation Platform, and Generative AI technology we are able to provide 24/7 customer support with minimal human involvement, and greatly boost agent productivity for routine queries.

Generative AI allows us to offer personalized travel recommendations on our digital channels with human-like interactions while analyzing user preferences and historical data to suggest destinations, accommodations, and activities tailored to individual travelers’ tastes, enhancing the overall travel experience.”