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Integrate in 3 simple clicks
Cover All Sunshine Conversations Channels
24/7 instant customer support
Provide support on messaging, email and social channels
Historical context carried across channels for consistent experiences
Build once, deploy across Sunshine Conversations channels to scale fast
Reduce support costs by 60%
Seamless transfer to AI-empowered live agents
Transfer of calls from Dynamic AI agent to human agent for complex queries
Contextual information and history of conversation seamlessly transferred to human agent for context
Agents powered by auto-suggestions, historical context for accurate resolutions
Up to 25% increase in lead generation
Personalized customer engagement
Contextual recommendations based on real-time customer data
Generate leads more effectively with conversations based on customer insights
Constantly improve quality of interactions with access to conversation insights
Yellow.ai, the driving force behind your success
Coda Payments
“We chose to work with Yellow.ai due to their language capabilities, especially in SE Asia. We rolled out the chatbot in 4 of our high-volume countries and the whole process was easy and quick. We noticed our customers loved the bot and this helped us reduce tickets thus being cost-efficient.”
Bharati Amarnani
Director – Global Customer Support
Zuno (formerly Edelweiss General Insurance)
“Our vision is to make insurance easy, friendly and transparent and our AI Voice Bot is another step in this direction. We are happy to partner with Yellow.ai in this digital transformation journey.”