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Founded by three friends with a shared passion to transform the way customers interact with brands, Yellow.ai is now a global leader in generative AI-powered customer service automation for enterprises. We believe that memorable conversations are at the heart of every meaningful brand engagement. Built on multi-LLM architecture and continuously trained on 16B+ conversations annually, the Yellow.ai platform helps enterprises unlock unparalleled efficiency for their customer service and significantly reduce operational costs. With our customer-centric approach and innovative solutions, our team of experts aims to create actionable outcomes for enterprises, their customers, and their employees while continuously pushing the boundaries of what’s possible.
Partner with us to transform your business with AI-powered automation.
MISSION
To automate customer service so humans are freed up to build memorable customer relationships
VISION
To deliver fully autonomous customer experience, every time
We exist to elevate the business-to-consumer interactions of every enterprise across the world, and make them intuitive, personal, and real-time.
Chief Executive Officer
& Co-founder
Chief Product Officer
& Co-founder
Chief Technology Officer
& Co-founder
Chief Financial Officer
Chief Human Resources Officer
Global President
Vice President,
Engineering
2016
Three people frustrated with the state of customer support saw the opportunity and pledged to bridge the gap. And with the vision to deliver the best CX, Yellow Messenger, now Yellow, was born in 2016.
2017
First chatbot went live – and was a huge success! This multilingual VA was expected to help with 25-50K users/month. The reality? Over 1 Million users within the 4-5 months of go-live. We launched 15+ enterprise chatbots as pilots in the same year.
2019
With 50+ deployments, we wanted to further deepen our tech capabilities. With a clear vision driving the team, Yellow.ai raised $4M in Series A funding to expand our operations and establish a global presence. Soon, we recorded a 4x growth in revenue.
2020
From 5x growth in bookings YoY from 2017 to a grinding halt because of the pandemic, this was one of our toughest challenges yet. We put our noses to the grindstone and made major strides with multilingual voice automation capabilities to land the Series B funding. Before we knew it, we were a global team of 500+ employees across 4 different countries, serving 700+ global customers.
2021
To embrace the new opportunities that came with our deep expertise in AI solutions, we decided to rebrand Yellow Messenger to Yellow.ai. We now had 1000+ customers across 50 countries who shared our vision of an automation-first approach to enhance CX and EX. With that, came the Series C funding, where we raised $78.15M to help scale our platform further.
2022
Yellow.ai debuts in Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms. Our customer base grew 5x in just two years, with many customers having been with us since our inception. We also launched cutting-edge solutions including our proprietary DynamicNLPTM, a first in the enterprise Conversational AI space. Despite the challenges of 2022, our headline revenue grew 90% YoY.
2023
With a 4x growth rate in North America and an established market presence in the Asia-Pacific and Middle East markets, we have been recognized as a Challenger in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms. Our generative AI-powered Dynamic Automation Platform (DAP) now empowers 1100+ enterprises across 85+ countries with conversations that accelerate their growth.
Our investors share our passion and believe in our vision, empowering us to disrupt the industry with our unique product/ service. Their support helps us to create meaningful brand interactions and do the work we love.
Lot 2(B), 3rd floor, Block A, Damai Plaza, Phase IV, Jalan Damai , 88300 Kota Kinabalu Sabah Malaysia
Contact us5B, Site No. 142, 1st Cross Road, 5th Block, Next to Apollo Spectra Hospital, Koramangala, Bangalore – 560034
Contact usTower 3, L4, Office no. C40-0404
Yas creative zone, Yas island
Abu Dhabi, UAE
Po Box 769653
PT. BITONIC TEKNOLOGI LABS
Suite M31 on Level 11 by Marquee Executive
Offices/Coworking Space, Mayapada Tower, 11th Floor,
JI. Send Sudirman, Kav. 28, 12920, Indonesia.
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