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Featured mention

Yellow.ai mentioned in 2024 Gartner® Market Guide for Conversational AI Solutions

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Featured mention

Yellow.ai Named a Leader in 2023 Opus Research’s Conversational AI Intelliview

for Enterprise Intelligent Assistant Solutions

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Yellow.ai in analyst reports

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MENTIONS SINCE 2020 BY

MENTIONS SINCE 2022 BY

MENTIONS SINCE 2022 BY

MENTIONS SINCE 2021 BY

MARKETS AND MARKETS™

MENTIONS SINCE 2021 BY

MENTIONS SINCE 2021 BY

EVEREST GROUP®

MENTIONS SINCE 2023 BY

ARAGON RESEARCH

MENTIONS SINCE 2024 BY

CONSTELLATION RESEARCH

GARTNER®

Tool: Vendor Identification for Natural Language Technologies

Tool: Digital Commerce Technology Vendor Guide, 2024

Market Guide for Conversational AI Solutions

Emerging Tech: Market Risk Projection of Generative AI on Conversational AI

Emerging Tech Impact Radar: Conversational Artificial Intelligence

Emerging Tech: Revenue Opportunity Projection of Conversational AI

Emerging Tech Impact Radar: Smart Home

Voice of the Customer for Enterprise Conversational AI Platforms

Emerging Tech Impact Radar: Artificial Intelligence in Insurance

Hype Cycle for Retail Technologies, 2023

Hype Cycle for Life Science Commercial Operations, 2023

Tool: Digital Commerce Vendor Guide, 2023

Emerging Tech Impact Radar: Hyperautomation

Magic Quadrant for Enterprise Conversational AI Platforms

Critical Capabilities for Enterprise Conversational AI Platforms

Emerging Technologies: Introducing the Artificial Intelligence Roadmap for Virtual Assistants

Emerging Technologies: Tech Innovators in Advanced Virtual Assistants

Market Guide for AI Offerings in CSP Customer and Business Operations

Predicts 2023: CSP Product Portfolios Respond to Enterprise Demand Shifts

Competitive Landscape: Conversational AI Platform Providers

Emerging Tech Impact Radar: Conversational Artificial Intelligence

Emerging Tech Impact Radar: Artificial Intelligence

Market Guide for Communications Platform as a Service

Hype Cycle for Digital Government Services, 2022

Hype Cycle for Consumer Engagement and Experience in Healthcare and Life Sciences, 2022

Hype Cycle for Digital Banking Transformation, 2022

Hype Cycle for Retail Technologies, 2022

Hype Cycle for User Experience, 2022

Hype Cycle for K-12 Education, 2022

Hype Cycle for Customer Service and Support Technologies, 2022

Hype Cycle for Higher Education, 2022

Hype Cycle for Natural Language Technologies, 2022

Hype Cycle for Digital Commerce, 2022

Tool: Digital Commerce Vendor Guide, 2022

Market Trend: Conversational AI for Agent Automation Delivers an Efficient Customer Contact Center Experience

Critical Capabilities for Enterprise Conversational AI Platforms

Emerging Technologies and Trends Impact Radar: Hyperautomation

Magic Quadrant for Enterprise Conversational AI Platforms

Emerging Technologies: Current and Emerging Use-Case Opportunity Patterns in Virtual Assistant Adoption

Emerging Technologies: Tech Innovators in Advanced Virtual Assistants

Emerging Technologies and Trends Impact Radar: Artificial Intelligence, 2021

Emerging Technologies: Innovations Advancing Skilled, Professional Virtual Assistant Capabilities

Emerging Technologies: Introducing the Artificial Intelligence Roadmap for Virtual Assistants

Hype Cycle for Customer Experience Analytics, 2021

Hype Cycle for Customer Service and Support Technologies

Hype Cycle for Business Process Services, 2021

Hype Cycle for Natural Language Technologies, 2021

Hype Cycle for Digital Commerce, 2021

Emerging Technologies: Vendor Differentiation Patterns in Virtual Assistant Technologies

Emerging Technologies: Top Use Cases for Advanced Virtual Assistants in Enterprise Operations

Emerging Technologies: Top Use Cases for Customer-Facing Advanced Virtual Assistants

Solution Criteria for Enterprise Conversational AI Platforms

The Gartner Digital Commerce Vendor Guide, 2021

2021 CIO Agenda: A Banking and Investment Services Technology and Service Provider Perspective

Emerging Technologies: Tech Innovators in Conversational AI and Virtual Assistants

Emerging Technology Horizon for Devices

2021 Strategic Roadmap for Enterprise AI: Natural Language Architecture

Emerging Technologies and Trends Impact Radar: Hyperautomation

Improve Customer Self-Service and Self-Solve With Knowledge-Centered Service

Emerging Technologies and Trends Impact Radar: 2021

Emerging Technologies and Trends Impact Radar: Devices

Emerging Technologies and Trends Impact Radar: Artificial Intelligence

2021 Planning Guide for Customer Engagement

FORRESTER®

The Forrester Wave™: Conversational AI For Customer Service, Q2 2024

The Forrester Wave™: Conversation Automation Solutions For B2B, Q1 2024

The Conversational AI Platforms For Employee Service Landscape, Q1 2024

Design What Your Chatbot Does

Evaluate Your Chatbot Efforts

Design Better Chatbots

Design How Your Chatbot Interacts With Users

Design Who Your Chatbot Is

Know What Chatbots Are Made Of

The conversation automation solutions for B2B landscape, Q4 2023

The Conversational AI For Customer Service Landscape, Q4 2023

Take The “Crisis Approach” For Successful Chatbot Deployment

Chatbots And Process Automation: Better Together

The Chatbots For IT Operations Landscape, Q3 2022

New Tech: Conversational AI For Customer Service In India, Q1 2022

IDC

Generative AI, Copilots, and AI Agents

Future of Copilots, 2024: The Evolution of Copilots in Enterprises

The UAE on a Fast Track to Exploring Generative AI Use Cases

IDC MarketScape Worldwide General Purpose Conversational AI Software Vendor Assessment

IDC Market Glance: AI and Automation in Hospitality, Dining, and Travel, 2Q23

IDC Market Glance: Conversational Artificial Intelligence Tools and Technologies, 1Q23

IDC Market Glance: Digital-Native Business in India, 4Q22

IDC Market Glance: Conversational Artificial Intelligence Tools and Technologies, 2Q22

IDC Market Glance: Conversational Artificial Intelligence Technologies, 1Q21

IDC Innovators: Conversational AI Software Platforms in Retail in India, 2019

MARKETS AND MARKETS™

Call Center AI Market by Component, Mode of Channel (Phone, Social Media, & Chat), Application (Workforce Optimization & Predictive Call Routing), Deployment Mode, Vertical and Region – Global Forecast to 2027

Chatbot Market by Component, Type (Rule Based & AI Based), Application (Customer Service, Customer Engagement & Retention), Channel Integration, Business Function (ITSM, Finance), Vertical, and Region (2022 – 2026)

CB INSIGHTS

The Retail Tech 100: The top retail tech companies of 2022

Unbundling Sephora: How The Beauty Retail Experience Is Being Disrupted

This Salesforce Ventures-Backed Company Raised $78M To Provide Conversational AI For Brands

EVEREST GROUP®

Conversational AI Products PEAK Matrix(R) Assessment 2022

Conversational AI Products PEAK Matrix® Assessment 2023

Conversational AI Products PEAK Matrix® Assessment 2024

ARAGON RESEARCH

The Aragon Research Globe ™ for Conversational AI, 2022

Hot Vendors in Conversational AI, 2022

Aragon Research Publishes the 2024 Globe™ Report for Conversational AI

Aragon Research Publishes the 2024 Globe™ Report for Conversational AI

CONSTELLATION RESEARCH

Constellation ShortList™ Conversational AI, 2024

Top trending resources

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An enterprise leader’s build vs. buy blueprint: Crafting success with the best-fit AI for customer service

Betting big on AI-first: Insights from North American customer service leaders

Lion Air Group transforms customer service for 6 airlines with 90% automation by Yellow.ai

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