Shape the future of conversations

We are transforming how humans connect and converse with brands around the world using next-gen AI solutions.

Life at Yellow.ai.
Be yourself in life and at work.

Here’s a sneak peek into how and where the #YellowTribe works.

Shared success

All full-time employees are provided with stock options, if they meet the minimum performance criteria. We play as a team, and we win as a team.

Work from anywhere

The majority of the tribe works remotely, while many enjoy the benefits of hybrid workspaces in major cities around the world, and we work hard to make sure everyone feels involved.

Boundaryless and global

When you join the Built In team, you’ll be a part of a truly global community. You’ll have the opportunity to collaborate with people from all corners of the world, and learn from their unique backgrounds and insights.

The Wheel of Wellness (WoW)

Our human development initiative is devoted to four key areas crucial for the holistic wellbeing of our tribe members: mental, physical, financial and social wellbeing.

Note from the CEO

“All of us today have the privilege to exist at a convergence of some of the greatest technological advancements human civilization has seem so far, and this presents us with a unique opportunity to do something meaningful and leave behind an impact. At Yellow.ai, we believe in hiring intelligent minds and leaving them free to fail cheap, fail fast and learn always. We’re looking for souls who believe they’re here to shape the world to be more simple, smart and sustainable.”

Raghu Ravinutala

Chief Executive Officer and Co-founder, Yellow.ai

The Yellow Code.
Where culture meets purpose.

At the heart of our approach to revolutionizing the world of conversational AI is the human touch. While we strive to innovate with a strong sense of drive, urgency, and purpose, our core values ensure that we stay focused on what truly matters.

Execute with clarity and focus

We help build clarity with a focus on the why, what, where, who and how. We make decisions based on factual data and insights. We work with an outcome-driven focus.

“One of the core values we have here at Yellow.ai is to execute with focus and clarity. It’s amazing when everyone works with same goal of creating the best experience for our customer and partners while providing the best tools for their end customers.”

– Holly Zinn, Sr. Director – Channel Partnerships

“It refers to a laser-focus approach in making the customers successful, which at times precedes Yellow.ai’s success. For me, it is as simple – the customer should want to have you as an employee.”

– Punam Zade, Sr. Manager Customer Success

Create customer success

We proactively understand the customers needs and solve their problems while ensuring they have the best-in-class experience.

Move the needle everyday

We consistently respond and act – with agility, ownership and passion. We are solution-oriented and make things happen everyday.

“This means to create an impact every day with the work you do. It means taking a single step towards a goal. The focus is on aligning the team with the company at large.”

– Jaya Parasuraman, Chief of Staff – Marketing

“We are bold in our aspirations. We are aiming for much greater ARR growth rates than other companies of comparable size. People are valiantly willing to embrace new procedures and organizational restructuring.”

– Sehaj Alagh, Associate – CEO’s Office

Demonstrate grit

We demonstrate perseverance and strength toward fulfilling the goals of the company, despite the challenges.

Do more with less

We aggressively pursue excellence in our work. We don’t settle for mediocrity, we create better outcomes and strive to deliver beyond the expected.

“We started from scratch, discovered the market & understood the customer needs. The pitches were limited at that time, but because of the shared feedback we were able to win great logos.”

– Abhimanyu Singh, Associate Director – Product

“The customers look at Yellow.ai as one organization, so for them, we are either successful or we are not. Hence, no matter who the customer contacts, when there is a problem we make sure that it falls in the right bucket and gets resolved promptly.”

– Swastik Padhi, Engineering Manager

One Yellow.ai team

We work collaboratively to leverage collective power, as one team, with trust, collaboration, empathy, and inclusiveness in every action and interaction.

We’re Hiring

Where do you want to grow? We’ll get you there.

We hire you not just because of the skills and qualifications you bring to the table, but also because we see the zeal needed to propel the role you are brought into to the future. You’ll grow at Yellow.ai, and not just in the career ladder.

Filter

Product Manager

We’re looking for a creative and highly adaptable Product Manager to help shape the product and achieve our vision of Fully autonomous customer service experience.

About Yellow.ai

We’re on a mission to transform how businesses talk to their customers. Our Agentic AI platform helps companies create amazing conversations that feel human-like and personal. We’re trusted by over 1000 major brands worldwide, and we’re just getting started.

The Opportunity

We’re looking for a creative and highly adaptable Product Manager to help shape the product and achieve our vision of Fully autonomous customer service experience. You’ll be at the heart of developing AI tools that change how businesses connect with people.

What You’ll Do

Dream up and build game-changing AI products that solve real customer problems
Work closely with engineers, designers, and customers to bring ideas to life
Listen to what the market wants and turn those needs into clear product plans
Make smart decisions using data and customer feedback
Keep our products ahead of the curve by staying on top of the latest AI trends
Ensure our product is not just powerful, but also delightful

What You Bring to the Table

2-4 years of experience creating products people love, especially in tech
A knack for understanding complex tech and explaining it simply
The ability to juggle multiple projects and thrive in a fast-paced environment
A curious mind that’s always eager to learn new things
Strong communication skills – you can inspire teams and win over stakeholders
A passion for using AI to make people’s lives easier

Bonus Points

Experience with chatbots or language-based AI
Knowledge of how big companies buy and use software

Why Join Us?

Be part of a team that’s pushing the boundaries of what we can do
Work on products used by millions of people around the world
Grow your skills and career in a supportive, fast-moving environment
Help shape the future of how businesses and customers communicate

Hybrid

Full-time

Mid-Senior level

Apply now

Yellow.ai – Software Development Engineer II – Data Platform

We’re looking for a creative and highly adaptable Product Manager to help shape the product and achieve our vision of Fully autonomous customer service experience.

About The Role

As an engineer specializing in Data Engineering, you will be an integral part of our fast-paced team. You will work closely with senior engineers to design, implement, and optimize data pipelines and systems using cutting-edge open-source tools. This role offers the opportunity to contribute directly to key projects, learn from experienced team members, and take on increasing responsibilities as you grow within the team.

Key Responsibilities

Data Pipeline Development :

Assist in designing and building scalable ETL/ELT pipelines using tools.
Participate in the development and maintenance of data processing workflows, ensuring data accuracy and reliability.
Collaborate with the team to implement real-time and batch data solutions that meet business Tool Integration :
Contribute to the integration and optimization of open-source data engineering tools.
Work on integrating and managing databases to support various applications.
Stay engaged with new developments in open-source technologies and bring innovative ideas to the team.

Collaboration And Learning

Work closely with senior engineers and data scientists to understand data requirements and translate them into technical solutions.
Engage in code reviews, pair programming, and team discussions to continuously improve your skills and contribute to the team’s success.
Actively participate in team meetings and share your insights to help solve technical challenges.

System Monitoring And Improvement

Monitor the performance of data systems and pipelines, identifying and addressing any issues proactively.
Contribute to the ongoing optimization of data systems for better performance, scalability, and cost efficiency.
Help implement best practices in data governance, security, and documentation.

Qualifications

Education : Bachelor’s degree in Computer Science.

Experience

3-5 years of experience in software development and data engineering.
Hands-on experience with open-source data pipeline tools.
Strong programming skills in languages like NodeJs, Golang and Java.
Proficiency in SQL and experience with both relational and NoSQL databases.

Skills

Solid understanding of data warehousing concepts, ETL processes, and data modeling.
Experience with CI/CD pipelines, containerization, and orchestration tools.
Strong problem-solving skills and a willingness to learn and adapt in a dynamic environment.
Excellent communication skills, with the ability to work collaboratively in a fast-paced, team-oriented environment.

Preferred Qualifications

Experience in operating with self-hosted infrastructure across all major cloud platforms.
Participation in or contributions to open-source projects.
Exposure to data visualization tools and techniques.

On-site

Full-time

Mid-Senior level

Apply now

Technical Project Manager

We’re looking for a creative and highly adaptable Product Manager to help shape the product and achieve our vision of Fully autonomous customer service experience.

Job Description:

Yellow.ai is seeking a skilled Technical Project Manager with experience in the SaaS industry to join our dynamic team and excellent customer handling skills. This role is pivotal in driving enterprise-level projects, particularly in the AI industry. The ideal candidate will possess strong leadership abilities, a deep understanding of project management methodologies, and a passion for innovation.

Key Responsibilities:

Lead and manage technical projects from initiation to completion, ensuring timely delivery within scope and budget.
Collaborate with cross-functional teams, including engineering, product management, and design, to align project objectives with business goals.
Develop and maintain comprehensive project plans, including timelines, milestones, and resource allocation.
Monitor project progress, identify risks, and implement mitigation strategies to ensure successful outcomes.
Exhibit an exceptional troubleshooting mindset, proactively identifying issues and coming up with alternative solutions.
Take ownership of project deliverables, ensuring accountability and quality throughout the project lifecycle.
Manage customer relationships and ensure their needs are met.
Engage with stakeholders to communicate project status, challenges, and successes, ensuring alignment and support.
Foster a culture of continuous improvement by implementing best practices in project management and agile methodologies.
Support the integration of AI technologies into projects, ensuring alignment with organizational strategy.
Mentor junior project team members and contribute to their professional development.
Assist in the expansion of existing projects and facilitate contract renewals by understanding customer requirements and expectations.
Travel domestically as needed for stakeholder meetings, project kick-offs, and client engagements (approximately 10-20% of the time).

Qualifications:

Bachelor’s degree in Computer Science, Engineering, or a related field.
Minimum 5+ years of experience in project management, medium/large scale implementations with a focus on SaaS and startup environments.
Proven track record of managing enterprise-level projects, preferably in the AI industry.
Strong understanding of project management methodologies (Agile, Scrum, Waterfall).
Experience in customer relationship management and stakeholder management.
Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams.
Experience with project management tools (e.g., Jira, Trello, Asana).
Self-starter with a results-driven mindset and the ability to thrive in a fast-paced environment.