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Email support simplified

Automate upto 80% of incoming email queries to drive quick, empathetic resolutions while reducing operational cost

Transform your email support experience to drive measurable business impact

80%

Emails Self-served

60%

Reduction in operational costs

85%

Reduction in ticket volumes

20%

improvement in FCR

Advanced email understanding

Powered by LLMs, Yellow.ai Email Automation comprehends complex mail written in everyday language

Understands long, unstructured mails
Identifies multiple intents in the email
Recognizes urgency and user sentiment

Automated workflow triggering

Execute relevant downstream workflows automatically based on email intent identified

Refer knowledge base for relevant resolutions
Escalate to the right team
Transfer to agent for complex use cases

Empathetic, personalized resolutions

Go beyond templatized resolutions and give your customers a truly human self-serve experience

Cross-refer user details with CRM for contextual resolutions
Identify user sentiment for customized response
Ensure adherence to company content guidelines while replying

AI-powered agent assist

Seamless transfer to human agent depending on customer query

AI-powered response suggestions to human agent
Automated trigger for agent transfer when negative user sentiment detected
Human agent looped in as a fallback for specific complex queries

Connect with existing systems

Provide resolutions based on customer insights like demography, location, preferences, and more

Seamless integration with underlying systems, including existing ticketing systems and CRM tools
Conversations over mail between customers and the email bot recorded in the CRM for reference
Access the previous mail history stored in CRM to deliver contextual responses based on past interactions

Randstad USA

“Yellow.ai’s Email Automation feature is a game-changer for businesses looking to streamline their support operations on email. Leveraging LLMs to identify multiple intents, generating responses and even escalate to the right teams is a technological breakthrough. We are excited to collaborate with Yellow.ai in improving email support to drive better customer experience.”

Jessica Osborn

IT Operations Manager

Randstad USA - case study Yellow.ai

Waste Connections

“Yellow.ai has been a leading player in enabling businesses to drive accurate, human-like resolutions and their latest product – Email Automation will help extend this to one of the most preferred channels for support, email. The fact that it’s powered by multi-LLMs makes it a breakthrough innovation and we are excited to see how it can help us self-serve incoming queries and reduce operational costs.”

Eric Hansen

Chief Information Officer

waste connections case study - yellow.ai

Reduce support operations costs by upto 60%

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