SaaS: Customer case studies

Something isn’t right in enterprise service automation, and all of us can feel it.

For over 2 decades, in the Software as a Service model, you paid for the privilege of serving the software.

You define an outcome, and have to serve the software to get there. You click through seven navigation layers to build workflows. You manually list 200 customer intents so the system can recognise them. You hire three people just to maintain what should be an autonomous system.

You got used to the interface, and memorised the menus. You became fluent in the software’s language because it sure as hell wasn’t going to learn yours.

Then came the Copilots; sidekicks that watched you work and occasionally offered suggestions. Helpful? Maybe. But a copilot still expects you to fly the plane.

For years, automation software promised to solve this. It didn’t. It just moved the bottleneck from the process to the interface.

We are on a mission to change that.

At Yellow.ai, we asked ourselves: Why is the human still doing all the work?

Because the goal was never to get people to “use the software.”
The goal was to help them get the outcome.
So we stopped building assistants. Building sidekicks. Building tools that just watch you work.
And built something that does the work.

A system with Eyes to see patterns. Hands to build and fix. Authority to act.

Introducing Nexus, the industry’s first Universal Agentic Interface.

It sees what you can’t see.
It builds what you used to build.
It breaks itself before customers do.
It fixes itself before you even know something’s wrong.

All within the guardrails you define. In seconds, not weeks.

We are bringing you the end of “Software as a Service”, and the beginning of “Service as a Software.”

Intelligence is the interface. Context is the engine. Outcome is the only metric that matters.

Welcome to Nexus.

See how it works