Introducing
Yellow.ai Analyze:
Enhancing bot conversations with continuous automation
Reduce tickets by 30% and drive 10% higher containment rate with insights and continuous knowledge base improvement powered by LLMs.
Assess and continuously improve bot conversations to drive measurable business impact
Reduction in support tickets
Self learning loopback for bot and KB improvement
- Assess agent conversations with LLM models
- Generate KB articles from successful agent interactions
- Leverage auto-generated KB articles to enhance company KB and train bots for future instances
Strategic insights with topic clustering
- View and analyze AI-generated topic clusters for bot conversations
- Get topic level insights like conversation share, containment rate, CR opportunity, etc.
- Dive deeper into each topic clusters with percentage break down of conversations in each sentiment category
Conversation analysis for improved support
- Evaluate each bot conversation with in-house LLMs
- Assess conversations to improve quality of resolution and customer satisfaction
- Generate insights to find opportunities for driving higher automation
Higher user satisfaction with sentiment analysis
- Get topic level and conversation level breakdown of user sentiments
- User sentiment analysis categorized into positive, negative and neutral
- Timeline view of user sentiments across a given period to understand trends
Reduce support tickets upto 30% with AI-powered Analyze for continuous learning loopback
This site is registered on
wpml.org as a development site.
