Channels
Human + AI
Safe AI
Integrations
Analytics
Enhancing AI agent conversations with deep visibility & continuous automation
Smarter conversation logs, unified performance dashboards and intelligent voice analytics offering intelligent insights
30%
Reduction in support tickets
10%
Higher
containment rates
60%
Reduction in
Operational Cost
93%
Containment Rate
Self Learning Loopback for AI Agent and KB Improvement
- Assess every agent conversation using advanced LLM models to identify success patterns.
- Auto-generate KB articles from resolved interactions to capture proven solutions.
- Continuously enhance your company’s KB and train AI agents for faster & smarter responses.
Strategic Insights with Topic Clustering
- View & analyze AI-generated topic clusters to identify recurring patterns and containment rate.
- Access topic level insights like conversation share, containment rate and resolution rate for deeper actionable insights.
- Deep dive into each topic cluster with sentiment-based percentage conversation breakdowns.
Smart Conversation Logs for Faster Resolutions
- Transforms raw chat data into actionable intelligence with multi-layer filters and AI reasoning to uncover performance gaps effortlessly.
- Quickly pinpoint issues by slicing & dicing data across resolution rate, containment type, sentiment and escalation metrics.
- Offers faster & smarter resolution with AI-driven summaries & debugging insights that explain what happened, why it occurred
and how to fix it.
Higher User Satisfaction with Sentiment Analysis
- Get topic level and conversation level breakdown of user sentiments
- User sentiment analysis categorized into positive, negative and neutral
- Timeline view of user sentiments across a given period to understand trends
Unified Performance Dashboard for Complete Visibility
- Visualize all key metrics like resolution rate, containment, sentiment and adoption rate side by side in a single, clear view.
- Compare AI vs. human agent performance, measuring resolution rate quality for efficiency.
- Gain deeper visibility into active AI agents and trending topics to uncover what’s driving real customer conversations.
Intelligent Voice Analytics for Complete Insights
- Specialized voice logs and analytics designed to tackle the unique challenges of voice call interactions bringing clarity to complex voice issues with precision and speed.
- Diagnose call performance instantly by filtering data by direction, status, duration and hang-up reason.
- Enhance customer experience by listening to recordings, analyzing transcripts, and spotting quality or drop issues in real time.
See it in action
Start Your Agentic AI Journey with Yellow.ai today.
