Ditch frustration, embrace delight: Unleash the power of AI-driven customer service

Trained on 16B+ conversations annually, Yellow.ai’s unified customer service automation platform, automates queries across 35+ text and voice channels using dynamic AI agents and boosts agent performance with AI assistants to improve customer experience.

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Deliver personalized CX

Resolve issues faster

Boost agent performance

Unify your customer journey

Transform contact center operations

Deliver personalized customer experiences with conversations that adapt in real-time

Go beyond answering customer requests with generic messages to dynamically responding via contextual conversations across text, voice and email.

Determine the right action based on context, user history and customer interaction
Quickly deploy dynamic AI agents across channels without any training

Resolve issues faster with streamlined workflows

Standardize customer service with AI-powered workflow automation and manage ticket assignment, categorization to handle priority issues.

Create triggers based on events, intents, entities, etc. to kick-off conversation flows for query resolution without involving human agents.
Use AI agents that leverage LLMs to understand complex, unstructured messages and respond with accurate resolutions or automatically assign to agents based on use case.

Boost agent performance with knowledge management and AI-powered assist tools

Powered by a Knowledge AI engine, our platform integrates with knowledge sources at scale including customer records, product information, or FAQs and enables agents to respond accurately and quickly.

Convert and optimize an existing knowledge base with dynamic AI agents that extracts and leverages information to curate responses based on a user’s query
Enable seamless transfer of conversation from AI agent to humans; use an AI copilot to equip agents with sentiment detection, coaching insights, tone changer and more

Unify your customer journey with a powerful support CRM

Manage a customer’s lifecycle with a support CRM that records customer interactions and empowers agents with complete customer history for faster resolutions.

Use dynamic AI agents to upload transcripts, summaries and other ticket metadata from the support portal, to a CRM or other system of records.
Leverage search based support portal to self-serve queries for use cases without having to reach out to human agents

Transform contact center operations with actionable metrics

Get 20+ real-time insights with customizable dashboards, user journey visualization, goal based tracking and data explorer to enable data-driven decisions

Improve customer satisfaction with user funnels to track progress through defined steps and boost engagement.
Make impactful decisions from customer conversations and bot analytics like user feedback, top customer flows, user acquisition details, bot performance, bot activity, etc.

Deliver personalized CX

Deliver personalized customer experiences with conversations that adapt in real-time

Go beyond answering customer requests with generic messages to dynamically responding via contextual conversations across text, voice and email.

Determine the right action based on context, user history and customer interaction
Quickly deploy dynamic AI agents across channels without any training

Resolve issues faster

Resolve issues faster with streamlined workflows

Standardize customer service with AI-powered workflow automation and manage ticket assignment, categorization to handle priority issues.

Create triggers based on events, intents, entities, etc. to kick-off conversation flows for query resolution without involving human agents.
Use AI agents that leverage LLMs to understand complex, unstructured messages and respond with accurate resolutions or automatically assign to agents based on use case.

Boost agent performance

Boost agent performance with knowledge management and AI-powered assist tools

Powered by a Knowledge AI engine, our platform integrates with knowledge sources at scale including customer records, product information, or FAQs and enables agents to respond accurately and quickly.

Convert and optimize an existing knowledge base with dynamic AI agents that extracts and leverages information to curate responses based on a user’s query
Enable seamless transfer of conversation from AI agent to humans; use an AI copilot to equip agents with sentiment detection, coaching insights, tone changer and more

Unify your customer journey

Unify your customer journey with a powerful support CRM

Manage a customer’s lifecycle with a support CRM that records customer interactions and empowers agents with complete customer history for faster resolutions.

Use dynamic AI agents to upload transcripts, summaries and other ticket metadata from the support portal, to a CRM or other system of records.
Leverage search based support portal to self-serve queries for use cases without having to reach out to human agents

Transform contact center operations

Transform contact center operations with actionable metrics

Get 20+ real-time insights with customizable dashboards, user journey visualization, goal based tracking and data explorer to enable data-driven decisions

Improve customer satisfaction with user funnels to track progress through defined steps and boost engagement.
Make impactful decisions from customer conversations and bot analytics like user feedback, top customer flows, user acquisition details, bot performance, bot activity, etc.

Key capabilities

Text & instant messaging

Personalize conversations across websites, SMS, social media

Voice AI

Human-like interactions for contact centers, telephony and more

Email automation

Automate email inquiries with generative AI

Integrations

Leverage 100+ pre-built integrations to realize value 2X faster

AI powered agent assist

Boost agent productivity with an AI-first helpdesk

Knowledge search

Extract information across multiple sources and systems

Analytics and reporting

Get actionable insights to improve customer experience

Data security and  compliance

Ensure customer data privacy and security

Market leading speed and accuracy with Yellow.ai LLMs

Generic LLMs not meeting the needs of your enterprise? Our specialty smaller task-specific LLMs are built for precision. They are trained on high-quality data leading to lesser hallucinations, higher concurrency and response speed.

Increase customer engagement by 60%

Achieve high ROI with goal-based conversations

Move beyond content-based automation and attain your business objectives with goal based conversations using our dynamic chat feature.

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Improve CSAT by 60%

Seamless context switching for dynamic conversations

With a memory window, our AI-powered agent model, Orchestrator LLM retains context and manages shifts in conversation easily, without losing sight of the original goal of the conversation.

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Trained on 8.5B+ tokens

Increased accessibility with regional language support

Komodo-7B is Indonesia’s first LLM available in 11+ regional languages to provide self-serve, search capabilities, and sentiment detection in multiple Indonesian languages.

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Achieve faster time to  value with prebuilt native integrations across 150+ enterprise systems

Leverage our Gen-AI integration framework that natively integrates with your existing tech stack and get tasks done without limitations. No rip and replace needed