Yellow.ai - Zendesk Sunshine Conversations - Integration

Revolutionize Customer Service with Yellow.ai & Zendesk Sunshine Conversations

Streamline workflows, provide omnichannel customer support, and seamlessly transfer requests to human agents.by integrating Yellow.ai’s AI-first customer service automation platform with Zendesk’s Sunshine Conversations.

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Go live with pre-built templates by Yellow.ai

Integrate in 3 simple clicks

Cover All Sunshine Conversations Channels

24/7 instant customer support

Omnichannel support: Deliver human-like and personalized support on messaging, email, and social channels.
Contextual conversations: Foster meaningful connections while maintaining the historical context of the conversations across channels.
Scalability: Build once, deploy across Sunshine Conversations channels to scale fast.

Reduce support costs by 60%

Skyrocket customer support efficiency

Seamless agent handover: Transfer calls from Dynamic AI agents to human agents for complex queries.
Empower agents with rich information: Contextual information and the history of conversation are seamlessly transferred to human agents for context and auto-suggestions for accurate and personalized resolutions.

Up to 25% increase in lead generation

Transform support chats into meaningful interactions

Unlock real-time insights: Contextual recommendations based on real-time customer data
Up to 25% increase in lead generation: Generate leads more effectively with conversations based on customer insights.
Elevate interaction quality: Constantly improve the quality of interactions with access to conversation insights.